Support Analyst End User Support Engineering Technology
Support Analyst End User Support Engineering Technology
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Job Description
Support Analyst (End User Support Engineering Technology)
Reports To: Implementation Services Manager
Job Summary:
The Support Analyst will provide support and guidance to users experiencing technical issues relating to Pelotons Software Systems.
Job Schedule:
- Work out of Calgary office (in office)
- Monday Friday
Primary Job Responsibilities:
- Provides technical support and guidance to resolve users problems
- Communicates with users via phone chat email and/or a support ticketing system to assess the scope of the problem and determine what if any resolution steps users have performed
- Maintains knowledge of technical innovations trends and best practices within Peloton software offerings
Other duties:
- Performs other related duties as assigned.
Requirements:
- Completed Post secondary education in a related field (Engineering Technologist Information Technology Computer Science etc)
- Tech savvy with knowledge of software and databases
- Good understanding of computer systems mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customeroriented and cooltempered
Nice to Have:
- Prior experience providing field operator software system support
- Oil & Gas Industry knowledge
- Familiarity with Field Data Capture systems such as PVR Avocet FieldView Prodman as well as Pelotons ProdView
- Experience with MS Excel
Application process:
- Apply with both your resume and cover letter
- In your cover letter please answer the following: Describe a time when you had to solve a unique problem in a previous job. Describe the situation what you did to help solve the problem and what you learned in the process.
About Peloton
The Peloton Platform energizes the oil and gas digital transformation through mobility automation and data integration by providing fully integrated well data lifecycle production data lifecycle and land data management solutions. Today over 600 oil and gas clients worldwide rely on Peloton technology to equip their stakeholders with the tools and information necessary to manage simplify and optimize their operations. For more information visit .
By submitting your job application your confirm that you agree to the storing and processing of your personal data by Peloton as described in our .
Required Experience:
IC
Employment Type
Full-Time
