Associate Director-UX Research
Associate Director-UX Research
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Job Description
Job Description:
About Our Team
You have the unique opportunity to be a part of a transformational team that will promote new process innovation within AT&T through modern practices of design and design thinking methods. The Design Technology team acts as a startup inside AT&T.
This highly talented team creates exceptional experiences and desirable products by uncovering the unmet needs of the customer as inspiration. In this highpaced creative environment we know that our people will make all the difference in our success. We need energy curiosity and a relentless interest in creating the best customer experience!
Responsibilities
As an Associate Director UX Research (Product Strategy) you will:
- Lead and support a team in the planning and design of discovery and evaluative research particularly for strategic product initiatives.
- Collaborate with leadership to define product and UX research strategy and oversee the of user research that supports the design and development of AT&T products.
- Manage and mentor a team of UX researchers as they operationalize and perform user research.
- Direct UX researchers in the design and analysis of qualitative and quantitative studies that identify opportunities through actionable insights.
- Work with UX product and other stakeholders to identify and prioritize research projects.
- Develop goals and success measures to gauge effectiveness of research studies.
- Forecast resource needs to provide necessary capabilities and expertise in support of Design Technology business goals and objectives.
- Innovate methods for sharing insights and democratizing research; and support maintaining research on an insights repository making research easily accessible across AT&T and fostering an evidencebased decisionmaking culture.
- Share research methods rigor and best practices to scale research performed by UX product management and other teams.
- Support designthinking practices workshop facilitation and translating research to experience requirements with product partners.
Preferred Qualifications
- 8 years experience performing and leading UX research in a productdevelopment environment.
- 2 years experience leading and developing UX researchers.
- Expertise in qualitative and/or quantitative research methodologies.
- Experience and knowledge of generative and evaluative research methods.
- Proven record uncovering synthesizing and distributing actionable insights that informed product strategy and decisions.
- Experience facilitating crossfunctional working sessions and/or workshops with product partners peers and stakeholders.
- Strong understanding of working with agile and lean processes with product and development teams.
- Strong understanding of the Jobstobedone framework.
- Understanding of developing requirements in product strategy and agile delivery using user research and design.
- Experience with product requirements that stem from research and design.
- Highly collaborative with peers leadership and direct reports; and ability to effectively engage partners to overcome barriers.
- Excellent communication and mentoring skills.
- MS or PhD in a human behaviorrelated field (e.g. HumanComputer Interaction Human Factors Cognitive Psychology Sociology Anthropology Information Science) or equivalent experience.
Education: Preferred Bachelor of Science degree in Human Computer Interaction Interactive Media or Human Factors Engineering or equivalent experience.
Experience: Expert level realworld experience in design 810 years) with working knowledge of managing projects and teams independently.
Supervisory: Yes
Location
This position will be onsite in our Dallas TX Headquarters Design Studio and Lab in Austin TX or Bothell WA
Application Requirements and Instructions
Please submit a resume cover letter and portfolio.
Our Associate DirectorUX Research earn between $155400 $261100.00 USD Annual Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography experience expertise and education/training.
Joining our team comes with amazing perks and benefits:
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire at least 23 days of vacation each year and 9 companydesignated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50 off on eligible AT&T mobility plans and accessories AT&T internet (and fiber where available) and AT&T phone
A career with us a global leader in communications and technology comes with big rewards. As part of our team youll lead transformation surrounded by trailblazing industry leaders like you. Youll be empowered to go above and beyond making a difference through companysponsored initiatives or connecting and networking through one of our many employee groups. And regardless of where youre at in your career trajectory youll be rewarded by the impact that comes with making a difference in the lives of millions.
With AT&T youll be a part of something greater do incredible things and be rewarded with a chance to change the world.
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal State and local laws.
Ready to close the deal on a career with AT&T
Apply today.
Weekly Hours:
40Time Type:
RegularLocation:
Dallas TexasSalary Range:
$155400.00 $261100.00It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local law. In addition AT&T will provide reasonable accommodations for qualified individuals with disabilities.AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Required Experience:
Director
Employment Type
Full-Time
