ReturnshipClient Delivery Manager SAP Basis with HANA 5-8 Years 420587
ReturnshipClient Delivery Manager SAP Basis with HANA 5-8 Years 420587
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Job Description
We help the world run better
At SAP we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences values flexibility and is aligned to our purposedriven and futurefocused work. We offer a highly collaborative caring team environment with a strong focus on learning and development recognition for your individual contributions and a variety of benefit options for you to choosefrom.
What youll do:
CDM Owns develops and supports growth of the client relationship for SAP Enterprise Cloud Services (ECS)
Is the voice of the client within SAP and recognized as the escalation point for allissues with regards to the ECS engagement
Is fully accountable for the ECS client engagement and service deliverysupported by various ECS roles and functions as needed
Ensures seamless alignment across multiple internal and external stakeholderssuch as SAP Services SAP Product support ECS Partners and customersSystem Integrators or other Hosting Partners
Proactively positions new ECS service offerings packages and brokers upsellswithin the client via the SAP Sales team (e.g. Industry AEs and others)
Manages proactive delivery of service plans and reactive support requests
Hosts regular status and governance meetings with customers and other SAP stakeholders (extended account team)
Drives Customer Success takes accountability for ECS service deliveringexpected outcomes to the business.
Drives Commercial Success avoids service credits looks for improvementopportunities for upsell engages Sales for pursuit
Expected to spendmost of the time on sustainable account management relationship continued utilization of ECS portfolio and enlarging ECSfootprint) and limited time on service delivery
Expected to spend up to 20 of time onsite at client location
What youll bring:
Bachelors degree or higher in one of the following areas: Computer Science Engineering Information management
SAP Implementation experience with strong knowledge and hands on experience
Datacenter migration understanding Process affinity and strong process orientation
Experience in working with crosscultural teams or individuals.
Solid knowhow on SAP Technologies and Products (SAP certification highly beneficial) such as BASIS HANA.
Excellent written verbal communication and presentation skills to effectively communicate and escalate Issues. Executive communication skills are desirable
Ability to work under pressure and constantly add value to customer and within organization.
Capacity to continuously acquire new knowledge in an independent proactive way
Having ITIL knowledge and/or certification is plus.
Any Certification on Hyperscalers such as Azure AWS or GCP is plus
5 plus years of IT industry experience (SAP technology and eco system)
Minimum 2 years of experience in customer facing role
Meet Your Team:
As market leader in enterprise application software SAP helps companies of all sizes and industries innovate through simplification. SAP applications and services enable customers to operate profitably adapt continuously and grow sustainably.
Within the Customer Services and Delivery board area the focus of the Enterprise Cloud Services(ECS) is delivery of Rise with SAP offering covering Managed Cloud and Technical Delivery packages.
ECS is delivering and running customers SAP Systems. We deliver services from all regions EMEA/AMER/APJ/MEE) having a strong international focus and cultural diversity. Our organization is expanding its customer facing units across the globe.
To increase our client delivery management strength in India ECS Organization requires talented handson experts in application and technology areas ideally candidates who are also in interested in combinations.
#SAPECSCareers
#SAPReturnshipIndiaCareers
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in endtoend business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purposedriven and futurefocused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves.At SAPyou can bring out your best.
We win with inclusion
SAPs culture of inclusion focus on health and wellbeing and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an email with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity age gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 420587 Work Area: Information Technology Expected Travel: 0 10 Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LIHybrid.
Required Experience:
Manager
Employment Type
Full-Time
