BDC Customer Service Agent - World Toyota

CONSIDER A CAREER WITH US!

World Toyota is a leader in retail sales and service in Atlanta Georgia. To keep up with our expanding customer base are looking for the best and brightest BDC Customer Service Agents to join our service team.

Our philosophy at work is this: provide a welcoming friendly challenging team environment and make sure that our team member have constant recognition for their performance. That philosophy paired with meritbased growth opportunity provides our customers with the most dedicated and professional service team in the area.

In addition to competitive pay we offer our associates the following benefits:

• Health Dental & Vision Insurance
• Life & Disability insurance
• 401(k) plan with company match
• Paid Vacation
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment with job training and advancement opportunities

• Answer inbound sales phone calls gather contract information add prospect to Elead with notes that accurately reflect the conversation.
• Respond to leads and chats in timely and professional manner with proper grammar spelling and punctuation.
• Follow up on phone inquires and past customers to drive dealershiptraffic.
• Assertively pursue a dialog with each assigned prospect by phone email and text.
• Prospect our existing customer base to identify and cultivate sales opportunities and promote retention and brand loyalty.
• Call through unsold showroom traffic uncover the primary reasonthey chose not to buy during their visit and communicate that to management
• Build rapport with each prospect identify customers needs and provide the customerwith tools and information needed to make a purchase decision.
• Actively communicate with Sales Manager to ensure each customers needs have been met and notes are accurate and up to date.
• Earn and maintain BDC Representative and Sales Consultantcertification with Toyota
• Organizer must be up to date and all tasks completed daily
• Maintain and outbound call average of 80 or more calls per day
• Maintain strong understanding of the dealerships vehicles promotions and servicesto provide accurate information to customers

• Previous experience in a call center customer service or automotiveBDC preferred
• Strong communication and active listeningskills
• Ability to multitask and manage a high volume of calls and emails
• Proficiency in CRM software (eLeads) and basic computer skills
• Goaloriented and motivated by performancebased incentives
• Professional friendly and persuasive demeanor

Group 1 is a Fortune 250 company that owns and operates automotive dealerships and collision centers in the United States and United Kingdom. We offer our associates a team environment great benefits and ongoing training and support. If you are in alignment with our values of integrity transparency professionalism teamwork and respect now might be the time for you to accelerate your career and join the best company in automotive retail. Apply today or refer a qualified friend!

*All applicants must pass preemployment testing to include: background checks MVR and drug testing in order to qualify for employment*

We are an Equal Employment Opportunity Employer