Customer Service Representative - Nashville TN 34384
Customer Service Representative - Nashville TN 34384
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Job Description
ABC Home Medical Supply Inc is oneof the nations leading urological supply providers andserves as a onestopshop with a comprehensive line of medical supplies and service that includes: Urological Incontinence Wound Care and Ostomy. ABC Medical is part of the JDS Inc family of businesses. Our service companies possess the knowledge and expertise to deliver firstclass products and personalized home healthcare services.
Location: Nashville
Department: Operations
ABC Medical is oneof the nations leading urological supply providers and serves as a onestopshop with a comprehensive line of medical supplies and services that includes: Urological Incontinence Wound Care and Ostomy. ABC Medical is part of the JDS Inc family of businesses. Our service companies possess the knowledge and expertise to deliver firstclass products and personalized home healthcare services.
Responsibilities:
We are seeking a dedicated and customerfocused individual to join our fastpaced team as a Customer Service Representative in our highvolume call center. As a crucial part of our organization you will be responsible for ensuring positive customer experiences by addressing inquiries resolving issues and providing exceptional service over the phone. Our customers rely on our services to live a fulfilling life so empathy and compassion are paramount.
Customer Support:
Handle inbound and outbound customer calls emails and inquiries with professionalism and courtesy.
Provide accurate information regarding products services healthcare/insurance policies and regulations.
Address and resolve customer concerns or issues in a timely and effective manner.
Communication:
Communicate effectively and empathetically with customers to understand their needs.
Provide clear and concise information to customers on products services and processes.
Document all customer interactions and maintain accurate records.
Product Knowledge:
Stay informed about the companys products services and promotions.
Continuously update knowledge on industry trends and customer service best practices.
Quality Assurance:
Adhere to established quality standards and guidelines in customer interactions.
Participate in training sessions to enhance skills and knowledge.
Minimum Qualifications:
High school diploma or equivalent required.
Ability to pass a drug and background check.
Basic working knowledge of computer systems; Brightree experience a plus.
Preferred Qualifications:
2 years in a call center environment.
Previous experience in customer service or a related field.
DME or Medical experience.
Familiarity with insurance rules and regulations including working with HIPAA and Personally Identifiable Information.
Heres what we have to offer:
Variety of Medical Dental and Vision Insurance Plans
401k Plan
PTO and Paid Holidays
EAP
Employee Discounts
Pay Transparency Statement:
The anticipated base hourly range for this position is $18 $22. The actual salary varies based on applicants location education experience skills abilities and other legitimate business factors.
The Companys health and welfare benefits include: medical prescription dental vision spending/savings accounts disability statutory leaves/disability programs accident life wellbeing and voluntary benefit programs.
The Companys 401(k) Retirement Savings Plan includes: autoenrollment vesting and eligible participants safe harbor matching contributions.
The Companys paid time off benefits include: 8 paid holidays and paid vacation based on length of service and exempt/nonexempt status.
Job Req ID: 34384
EOE Statement:
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.
Team members shall adhere to high standards of ethical conduct and will comply with and assist the Company in complying with all policies and applicable laws and regulations.
Accommodations Statement:
ABC Medical endeavors to make to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact the ABC Medical HR Department at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Required Experience:
Unclear Seniority
Employment Type
Full Time
