Dispatcher - Service Repair Division
Dispatcher - Service Repair Division
Posted on :
22-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
22-04-2025
Job Description
Description
Now Hiring: ExperiencedDispatcher Service & Repair Division
Location: Lombard Illinois
Job Type: FullTime
Experience Required: 3 Years Dispatching in Repair/Service Industry
Job Type: FullTime
Experience Required: 3 Years Dispatching in Repair/Service Industry
Pay & Benefits:
Starting @ $24/hr (based on experience)
Schedule: 7:30am to 4:30pm Monday Friday
Great benefits PTO 401(k) match profit sharing medical dental and more!
Schedule: 7:30am to 4:30pm Monday Friday
Great benefits PTO 401(k) match profit sharing medical dental and more!
Position Summary:
Are you a multitasking pro with a strong knack for customer service and a solid understanding of the service and repair world Were looking for a highly motivated Dispatcher to join our dynamic team. In this critical role youll be the link between our customers and field technicianscoordinating installations maintenance and repairs of electric gas and steampowered commercial foodservice and HVAC/R equipment.
This isnt your typical desk job. Youll be juggling calls solving puzzles and wearing many hats every daymaking realtime decisions that keep our operations running smoothly and our customers satisfied. If youre organized technically minded and thrive in a fastpaced environment we want to hear from you.
What Youll Do:
- Coordinate and Communicate: Interface with customers dealers and sales reps to understand service needs and schedule accordingly.
- Create Service Orders: Accurately input job details and service scope into our dispatch software.
- Optimize Technician Workflow: Work handinhand with the service manager and fellow peers to assign and adjust technician schedules based on realtime demands.
- Daily Scheduling: Notify technicians of assignments monitor workload technician hours and make adjustments as needed throughout the day.
- Parts Coordination: Work with the Parts Department to ensure required parts are available for timely service delivery.
- Account Management: Create and maintain customer profiles with accurate uptodate information.
- Financial Awareness: Understand credit and collections protocols and handle customer interactions appropriately.
- Safety First: Promote and adhere to safe work practices and company safety policies.
What You Bring:
- Experience: 3 years in a dispatch role within the service or repair industry preferably working with technical field teams.
- Service Orientation: A strong focus on customer satisfaction with the ability to communicate clearly and professionally.
- Technical Acumen: Familiarity with commercial kitchen equipment and/or HVAC/R systems is a strong plus.
- Organization & Focus: Ability to prioritize tasks in a fastmoving environment with constant changes.
- ProblemSolving: A quick thinker who can troubleshoot scheduling conflicts and adapt to shifting priorities.
- Team Player: You can work independently but also collaborate effectively with technicians managers and fellow peers across departments.
Why Join Us
Were a team that values initiative adaptability and excellence. As a Dispatcher youll play a vital role in keeping our service operations efficient and our customers happy. Youll also enjoy opportunities for growth in a supportive handson environment where no two days are the same.
What We Need:
Must be at least 18 years of age
Completion of a criminal background check and drug screen
3 years of related experience education or military training preferred
Completion of a criminal background check and drug screen
3 years of related experience education or military training preferred
General Parts Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
If you have a passion for service & the skills to keep everything running smoothlylets talk. Apply today!
Employment Type
Full-Time
Department / Functional Area
Key Skills
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