Part Time Engineer Help Bar
Part Time Engineer Help Bar
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Job Description
This is a parttime position requiring 20 to 30 hours of work per week.
Who We Are Help Bar
At Wayfair our Technical Support Engineers are the first line of defense in ensuring our corporate teams can work effectively and efficiently. Based at our corporate Help Bar youll provide inperson walkup technical support to Wayfair employees handling a wide range of requests and issuessoftware hardware applications system access and more. Youll be a trusted resource a techsavvy problem solver and a friendly face in the office.
This is more than just an IT support role its an opportunity to learn grow and become an integral part of a techdriven organization. In this position youll work alongside infrastructure and software engineering teams gaining firsthand experience with the tools systems and architecture that power a $2B company. What makes this role truly special is its focus on growth and development; managers and teammates are genuinely invested in helping you succeed. Great performance is recognized and rewarded and youll have the chance to handle a variety of issues across infrastructure and software offering valuable crossfunctional exposure. Through our platform youll have access to continuous learning opportunities from soft skills to advanced coding. Most importantly youll be part of a collaborative supportive team culture where curiosity is encouraged and help is always just a message away.
What Youll Do
- Serve as the first point of contact for IT support at our Help Bardelivering handson assistance to employees in a walkup setting
- Troubleshoot and resolve technical issues across Windows macOS G Suite Active Directory file/print services proprietary software and more
- Identify recurring issues and incident trends and proactively communicate patterns to the appropriate teams to support root cause analysis and longterm resolution strategies
- Deploy maintain and manage loaner hardware and related accessories
- Set up workstations and assist with office movesincluding cabling peripherals and network drops
- Provide excellent customer service through facetoface interactions tickets and remote support tools
- Document issues and resolutions in the ticketing system; ensure timely followup and closure
- Identify recurring problems and recommend process improvements
- Triage and escalate more complex issues to the appropriate infrastructure or engineering teams
- Support equipment setup and occasional heavy lifting (up to 65 lbs)monitors desktops printers etc.
What Youll Need
- A strong team player whos collaborative and eager to share knowledge
- Excellent multitasking time management and organizational skills
- Technical aptitude with a passion for solving problems and learning on the fly
- A proactive mindset and commitment to seeing tickets through to resolution
- Outstanding communication skillsclear concise and customerfocused
- Patience and empathymany users wont have full technical context
- Flexibility and the ability to pivot quickly in a fastpaced environment
About Wayfair Inc.
Wayfair is one of the worlds largest online destinations for the home. Whether you work in our global headquarters in Boston or in our warehouses or offices throughout the world were reinventing the way people shop for their homes. Through our commitment to industryleading technology and creative problemsolving we are confident that Wayfair will be home to the most rewarding work of your career. If youre looking for rapid growth constant learning and dynamic challenges then youll find that amazing career opportunities are knocking.
No matter who you are Wayfair is a place you can call home. Were a community of innovators risktakers and trailblazers who celebrate our differences and know that our unique perspectives make us stronger smarter and wellpositioned for success. We value and rely on the collective voices of our employees customers community and suppliers to help guide us as we build a better Wayfair and world for all. Every voice every perspective matters. Thats why were proud to be an equal opportunity employer. We do not discriminate on the basis of race color ethnicity ancestry religion sex national origin sexual orientation age citizenship status marital status disability gender identity gender expression veteran status genetic information or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice If you have any questions or wish to exercise your rights under applicable privacy and data protection laws please contact us at.
Employment Type
Part-Time
