HYBRID - Customer Service Assistant 2 - Intermittent Multiple Positions
HYBRID - Customer Service Assistant 2 - Intermittent Multiple Positions
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Job Description
Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services activities programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
What You Will Do at ODM:
Office: Chief of Staff
Classification: Customer Service Assistant 2 (Multiple Positions)
Job Overview:
The Ohio Department of Medicaid (ODM) is seeking experienced customerservice professionals. As a Customer Service Assistant 2 your responsibilitieswill include but are not limited to:
answering calls from providers applicants and recipients
responding to inquiries requests for information and/or complaints that requireknowledge of applicable laws rules policies as they pertain to a given situationand determining appropriate action for resolution
operating a personal computer to research enter update correct deleteor send data retrieve data to verify and/or provide information log and trackcalls and/or other information and compose and/or generate reports andcorrespondence
At the State of Ohio we take care of the team that cares for Ohioans. We provide a variety of quality competitive benefits to eligible fulltime and parttime employees*. For a list of all the State of Ohio Benefits visit ourTotal Rewards website! Our benefits package includes:
- Medical Coverage
- Free Dental Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off including vacation personal sick leave and 11 paid holidays per year
- Childbirth Adoption and Foster Care leave
- Education and Development Opportunities (Employee Development Funds Public Service Loan Forgiveness and more)
- Public Retirement Systems such as OPERS STRS SERS and HPRS&Optional Deferred Compensation Ohio Deferred Compensation
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
9 mos. trg. or 9 mos. exp. in office practices & procedures; 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people; 9 mos. trg. or 9 mos. exp. in typing keyboarding data entry or word processing; 9 mos. trg. or 9 mos. exp. in operation of personal computer.
Or equivalent of Minimum Qualifications for Employment noted above.
Job Skills: Customer Service
Technical Skills: Data Entry
Professional Skills: Listening Problem Solving Customer Focus Verbal Communication Written Communication
THIS POSITION IS UNCLASSIFIED PER 124.11 (A) 29 OHIO REVISED CODE.
Compensation is as listed on the postingunless required by legislation or unioncontract.
Travel required as needed. Mustprovide own transportation. Or in orderto operate a state vehicle you musthave a valid drivers license from stateof residence.
Resumes and/or attachments are notreviewed. Therefore please providedetail in the work experience section ofyour application.
THIS POSITION MAY BE TELEWORK ELIGIBLE ON A HYBRID BASIS.
The State of Ohio is a drugfree workplace which prohibits the use of (recreational /nonmedical cannabis). Please note this position may be subject to additional restrictions pursuant to the State of Ohio DrugFree Workplace Policy (HR39 and as outlined in the posting.
THIS POSITION MAY BE TELEWORK ELIGIBLE ON A HYBRID BASIS
THIS POSITION IS INTERMITTENT & IS NOT TO EXCEED 1000 HOURS IN A STATE FISCAL YEAR.
About Us:
Investing in opportunities for Ohioans that work for every person and every family in every corner of our state is at the hallmark of Governor DeWines agenda for Ohios future. To ensure Ohio is the best place to live work raise and family and start a business we must have strong schools a great quality of life and compassion for those who need our help.
Ohio Department of Medicaid plays a unique and necessary role in supporting the governors vision. As the single state Medicaid agency responsible for administering highquality personcentric healthcare the department is committed to supporting the health and wellbeing of nearly one in every four Ohioans served. We do so by:
Delivering a personalized care experience to more than three million people served.
Improving care for children and adults with complex behavioral health needs.
Working collectively with our partners and providers to measurably strengthen wellness and health outcomes.
Streamlining administrative burdens so doctors and healthcare providers have more time for patient care.
Ensuring financial transparency and operational accountability across all Medicaid programs and services.
Employment Type
Part-Time
