Service Delivery Manager Network Services
Service Delivery Manager Network Services
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1 Vacancy
Job Description
Working with Us
Challenging. Meaningful. Lifechanging. Those arent words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here uniquely interesting work happens every day in every department. From optimizing a production line to the latest breakthroughs in cell therapy this is work that transforms the lives of patients and the careers of those who do it. Youll get the chance to grow and thrive through opportunities uncommon in scale and scope alongside highachieving teams. Take your career farther than you thought possible.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits services and programs that provide our employees with the resources to pursue their goals both at work and in their personal lives. Read more: Summary:
As a Service Delivery Manager of Network Services you will lead the service provider team responsible for delivering highperformance network services. Your role will have a strong operational focus ensuring the continuous and reliable operation of global network services. You will utilize service metrics to monitor performance lead troubleshooting efforts and manage incident and outage responses to maintain optimal network performance.
Key Responsibilities:
Lead and manage a service provider teamto deliver reliable network services. Oversee the service delivery team and network operations center ensuring 24/7 monitoring and management of the network including incident and outage response coordination
Oversee the operational aspects of network services ensuring high availability and performance. Manages day to day network operations including user support network configuration and maintenance
Utilize service metrics to monitor and report on network performance and identify areas for improvement. Leverage develop and maintain automation scripts and tools to streamline network operations
Lead incident troubleshooting efforts for complex network issues and ensure timely resolution. Ensure applicable problem management closure
Manage incident and outage responses coordinating with internal and external stakeholders to restore services swiftly.
Manage & coordinate network changes ensuring appropriate plans outage windows and approvals
Key project solution engineering in alignment with strategy & standards as well as oversight of project & delivery
Develop and maintain standard operating procedures for network operations based on strategy and roadmap for service.
Ensure compliance with network security policies and standards.
Collaborate with other IT teams to support the continuous improvement of network services.
Provide technical guidance and mentorship to team members.
Qualifications & Experience:
Bachelors degree in Computer Science Information Technology or a related field is preferred.
Minimum of 78 years of experience in network operations.
Proven experience leading a team of network professionals.
Strong understanding of network protocols configurations and troubleshooting methods.
Demonstrated ability to manage service metrics and use them to drive operational improvements.
Experience managing incident and outage responses with a track record of swiftly restoring services.
Excellent communication and leadership skills.
Ability to work independently and manage multiple priorities in a fastpaced environment.
Certifications such as Cisco CCNA CCNP CCIE routing and switching certifications preferred. Experience with wireless LAN technology and security infrastructure also a plus.
If you come across a role that intrigues you but doesnt perfectly line up with your resume we encourage you to apply anyway. You could be one step away from work that will transform your life and career.
Uniquely Interesting Work Lifechanging Careers
With a single vision as inspiring as Transforming patients lives through science every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture promoting global participation in clinical trials while our shared values of passion innovation urgency accountability inclusion and integrity bring out the highest potential of each of our colleagues.
Onsite Protocol
BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes siteessential sitebydesign fieldbased and remotebydesign jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:
Siteessential roles require 100 of shifts onsite at your assigned facility. Sitebydesign roles may be eligible for a hybrid work model with at least 50 onsite at your assigned facility. For these roles onsite presence is considered an essential job function and is critical to collaboration innovation productivity and a positive Company culture. For fieldbased and remotebydesign roles the ability to physically travel to visit customers patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.
BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application or in any part of the recruitment process direct your inquiries to . Visit to access our complete Equal Employment Opportunity statement.
BMS cares about your wellbeing and the wellbeing of our staff customers patients and communities. As a result the Company strongly recommends that all employees be fully vaccinated for Covid19 and keep up to date with Covid19 boosters.
BMS will consider for employment qualified applicants with arrest and conviction records pursuant to applicable laws in your area.
If you live in or expect to work from Los Angeles County if hired for this position please visit this page for important additional information: data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.
Required Experience:
Manager
Employment Type
Full-Time
