Team Manager - Clinic Operations 47401
Team Manager - Clinic Operations 47401
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Job Description
Description
Location: 600 de Maisonneuve Boulevard West Montreal H3A 3J2 100 inperson
Status: Regular fulltime 37.5 hours/week)
Schedule: Monday to Friday
Our team and what well accomplish together
Join a team thats dedicated to providing superior service along with effective and efficient patient care. As team manager you will play a key role in employee supervision and engagement while optimizing processes to ensure remarkable service delivery. You will be responsible for the administrative teams: reception medical office and coordination.
What youll do
You will lead a team committed to providing an exceptional patient experience while optimizing the efficacy of clinical operations. Your mission will be:
Customer experience and satisfaction
- Maintain and strengthen a patientcentered culture and highend service.
- Manage customer escalations and work with internal teams to resolve incidents quickly and effectively.
- Ensure friendly and transparent communication with patients.
Team management and engagement
- Directly supervise the reception group medical assistants and operations coordinators
- Recruit train and ensure professional development of employees
- Plan schedules and manage replacements based on needs and operational constraints
- Offer coaching and continuous recognition to promote engagement and staff retention
Optimizing processes and performance
- Supervise daytoday operations and ensure that they run smoothly
- Integrate and standardize best management and service practices (customer satisfaction result renewals performance tracking metrics for the medical office wait times etc.
- Ensure compliance with standards of quality and operational excellence
- Identify opportunities for continuous improvement and implement effective solutions
- Act as a game changer in the implementation of new technologies and processes
Collaboration and growth
- Work in synergy with managers of other clinics to share best practices and align operations
- Contributing to the organizations growth by supporting effective and engaging change management
- Stay attuned to industry trends and propose relevant innovations
Qualifications
What you bring
- College diploma in a relevant field (bachelors degree an asset)
- At least 7 years of experience in customer service
- 4 years of experience in managing operations and/or managing staff
- Bilingualism is essential (written and spoken)
- Good ability to work under pressure independence and resourcefulness ability to execute quickly
- Responsible and excellent planning abilities
- Ability to understand and analyze organizational performance reports
- Good familiarity with the Office suite (Google suite)
Advanced knowledge of English is required because you will on a regular basis interact in English with external parties (clients suppliers candidates external partners etc.; interact in English with internal parties (colleagues internal partners stakeholders etc.; and work with IT tools whose interface is only accessible in English as part of this positions main responsibilities given its national scope.
What are TELUS Health Care Centers
We are a national network of health care professionals dedicated to identifying health risks promoting healthier lifestyles and improving the wellbeing of patients. Our network of clinics is among the largest in the country.
We are committed to providing better health care resources for everyone. We rely on the power of technology to provide Canadians with the best health outcomes. Our digital solutions foster collaboration and effectiveness in many ways: by keeping teams of health care professionals in contact by streamlining processes and by giving patients in Canada the opportunity to take charge of their health.
#INDTH
Required Experience:
Manager
Employment Type
Full-Time
