Summer Camp Patron Services Specialist at UHSP
Summer Camp Patron Services Specialist at UHSP
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Job Description
Position Summary:
The Patron Services Specialist is a highly visible position that works on the front line at UHSP during summer camp to greet patrons faculty and visitors. Additionally this position provides leadership to facilitate a positive and safe experience for all who enter UHSP. This position supports programming logistics and fields Registration inquiries.
Essential Functions:
This job description is designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Desk Lead Duties:
Enforce institutional policies and procedures to ensure a safe environment/event. Recommend
additional ways to create a secure environment.
Greet and engage students parents faculty patrons and building visitors in a friendly proactive manner. Encourage feedback about their experience at COCA and promote other opportunities to participate.
Be knowledgeable about the range of programs productions and events happening at UHSP.
Answer phones and direct inperson phone call and email inquiries.
Provide administrative support to the UHSP Camp Manager.
Provide support in locating last minute substitute faculty
Receive packages and other items via UPS FedEx USPS or courier
Maintain professional appearance of the reception area by keeping area organized and stocked.
Daily housekeeping duties.
Communicate facility and operational issues to the Camp Manager to maintain a safe and clean environment.
Open and/or close the front desk according to procedures
Floor Lead Duties:
Routinely walk the UHSP facility to ensure a clean and safe environment for visitors and students
Setup/teardown/move equipment as needed.
Facilitate emergency procedures as needed (weather emergencies medical emergencies etc..
Communicate schedule room and operations related information to faculty.
Provide registration support by offering guidance to families and students interested in COCAs programming and answering questions about COCAs classes camps workshops pricing financial assistance and the registration process.
Provide customer service and support regarding camps and performances.
Other duties as assigned.
Education and/ or Qualifications:
Bachelors degree preferred.
Proficient in Microsoft Office Outlook Word Excel required
Minimum 1 year of Customer Service experience required.
Understanding of and/or passion for the arts arts administration and/or nonprofit work
preferred.
A commitment to Diversity Equity and Inclusion.
Competencies:
Ability to communicate effectively both verbally and in writing
Must have organizational skills able to multitask be selfmotivated and able to work
independently to meet deadlines
Willingness to take on administrative/operational tasks as needed
Adaptable and able to creatively problem solve
Ability to manage multiple projects at once/multitask
Ability to work collaboratively with a team
Great people skills initiative and enthusiasm
Physical Demands & Work Environment:
Ability to lift carry and move at least 40 pounds.
Ability to walk stand and sit for periods of time
Ability to navigate stairs
Availability to work a 68 hour shift between the hours of 7:15am and 6:00pm
Required Experience:
Junior IC
Employment Type
Temp
