CV2 ACS Operations Supervisor L2
CV2 ACS Operations Supervisor L2
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Salary Not Disclosed
1 Vacancy
Job Description
Skill & Qualifications:
- Proficient in Microsoft (Excel Word Outlook Power Point) database and webbased applications
- Highly competent compiling and analyzing data in Excel and being able to perform analysis and draw insights. Access VB etc. a plus.
- Ability to work within a team environment with competing viewpoints/objectives.
- Strong verbal and written communication skills must be adept at presenting ideas and concepts to groups in both formal and informal settings.
- Willingness to get deeply involved in a fastpaced 24/7 logistics operation at different times of the day and in various warehouse/airport environments
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other protected characteristic. The EEO is the Law poster is available here: makes DHL greatOur People! We know each employees individual contributions make us the #1 Express Delivery and Logistics Company in the world.
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DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment to our business to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages our employees enjoy a range of programs services and benefits that bring the best to their personal lives.
Start YOUR career with DHL today
DHL Express currently has an opening for aACS Operations Supervisoratour Erlanger KY CVG HUB Facility.
Summary
This position is part of the US Cargo division of DHL Aviation Air Capacity Sales (ACS) which is an organization that sells excess air network capacity to freight forwarders. The US ACS group is a high growth unit with revenue tripling in the last three years to nearly $120 million. ACS is a key contributor to the success of DHL Express as the ACS proceeds translate to reduced airline transport cost for Express.
This position will be based at the DHL CFS facility which is near Cincinnati Airport called CV2. The ACS service organization is a virtual organization so the management team must be comfortable running an operation using internal and external suppliers. The criteria used to evaluate success will be transit performance build up density capacity utilization and operational unit costs.
Customer (Internal): Given that most of the Ops staff is virtual the person in this role will routinely partner with management outside the ACS organization in order to deliver the ACS service requirements. The candidate must be highly credible persuasive and comfortable in presenting strategy and leading a group of peers.
Customer (External): Regularly interacts with Shippers Freight Forwarders and Airlines to resolve service issues. The ability to be calming compassionate and action oriented is very important in order to support customers during a service problem.
Primary Duties:
Responsible for establishing and maintaining operating procedures and performance at the CV2 facility; providing exceptional service meeting the appropriate service level targets supporting contractual agreements ensuring and analyzing service delivery performance leveraging ACS tools and technology and driving improved performance at reduced unit costs.
Key Accountabilities:
- Provides guidelines to a cargo operation and warehouse management to ensure handling operations are consistent with the group business strategy.
- Monitors quality and adherence to IATA and Global ACS standards and is responsible for constant improvement and optimization of products density build and service.
- Develops a high performance serviceoriented Cargo culture within the warehouse.
People Management:
Success in this role is dependent on delivering results managing third party handlers and SGHA contract. As a result the person in this role must be exceptionally skillful in managing the performance of people; controlling the service level agreements and implementing Standard Operating Procedures.
Process:
Implements the ACS service policies and procedures works with 3PH; DHL Express counterparts and Global ACS contacts to establish SOPs and SLAs is responsible for the measurement and achievement of service targets and is responsible to implement a data driven approach in driving continuous improvement in all service levels.
Technology Support ACS systems. Educate US ACS users on how to leverage Cognos TGV PTGV OCNT and Reviews daily service performance. Identifies shortfalls and assists Operations on immediate and long term recovery contingencies. (E.g. station staffing issues Import Customs delay lost Export documentation shipment misroutes management Personally handles escalated complaints from key account Planning Work with Capacity Management Network Operations Network Planning Load Control and ground handling operations to ensure ACS capacity is utilized as planned. Work with CFS management team to improve Unit Load Device utilization in order to maximize ACS revenue and Quality Improvement Support GSOP; data metrics and analytical capabilities needed to measure and improve service performance and reduce unit costs. Focus areas include:
- Connectivity
- Regulatory & Security Scanning & Checkpoint compliance
- Flown as booked / Splits reduction / Service quality / Performance management
- Capacity utilization analysis of ACS capacity utilization overnight vs second day splits overbooking etc... for purposes of creating incremental revenue opportunities
Required Experience:
Manager
Employment Type
Full-Time
