Onsite Clinical Case Manager
Onsite Clinical Case Manager
Posted on :
22-04-2025
Employer Active
1 Vacancy
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Job Description
About Lyra Health
Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders such as Morgan Stanley Uber Amgen and other Fortune 500 companies to improve access to effective highquality mental health care for their employees and their families. With our innovative digital care platform and global provider network 20 million people can receive the best care and feel better faster. Founded by David Ebersman former CFO of Facebook and Genentech Lyra has raised more than $900 million.
Were looking for a part time 4 days per week) experienced mental health expert counsellor into our team at an important key client office in central London with occasional travel to other client offices across the UK.
This is a brandnew role and part of an exciting and revolutionary proposition development to ensure gold standard employee mental wellbeing services onsite.
The client office location is a premium employee space with exceptional employee wellness services.
The role will involve supporting our onsite service queries therapeutically assessing mental health needs referring onto clinically appropriate therapy offering immediate support delivering video/face to face goal orientated therapy sessions and overarching case management services for our clients for endtoend care. Whilst collaborating and supporting our other global clinical teams and the clients other onsite clinical services as appropriate.
In the role youll be;
Working with a wide range of presenting issues and severity
Robustly managing safeguarding and risk cases
Quickly assessing clinical needs
Implementing clinically appropriate treatment plans
Monitoring and case managing your caseload
Working collaboratively with our clients other onsite clinical services:
OH PMI GP
Acts as a mental health advocate onsite to promote utilisation of services amongst the population
Responsibilities of the role:
Provide the first point of contact for service users accessing Lyra Workplace Mental Health service.
Support and contain service users in the moment with brief goal focused therapeutic support and psychoeducation.
Complete appropriate clinical therapeutic assessments to determine the service user needs and implement appropriate clinical care plan.
Conduct robust risk assessments and swiftly implement risk management plans as required.
Based on the outcome of clinical assessment identify support available and appropriate to the service user either via their contracted sessions for goal orientated therapy or other services available to the service user via their employer and/or national health service.
Accurately capture all information on the clinical database pertinent to the clinical management of the case.
Adhere to all clinical and operational protocols standards service levels and procedures.
Work collaboratively with our internal clinical teams and external stakeholders/providers to ensure effective clinical care. Escalating and supporting cases accordingly.
Act as the first point of contact at the client site for onsite critical incidents with appropriate support and escalation routes to internal clinical teams/senior clinician.
Lead and present onsite awareness and psychoeducation training sessions to employees aligned with your scope of practice.
Liaising with affiliate clinicians for case updates as required.
Contribute to the service and business development as required to help shape the proposition and drive utilisation and collaboration.
Play an active role in governance and quality assurance as required.
Qualifications
- Bachelors or Masters level counselling qualification appropriate to professional standards of the United Kingdom
- Current Accreditation status with relevant professional body BACP or equivalent.
- Experience of working with a broad range of psychological health and workplace related issues. Should include general mental health critical incidents trauma stress relationship issues child related issues anxiety and substance related issues.
- Training and experience of working a solution focused or goal orientated therapeutic modality.
- Experience working for an EAP Provider or similar in the UK
- Minimum of 400 hours therapeutic delivery post qualification.
- Experience of working in high pressure time limited environments.
- Experience in working with highrisk cases such as suicide abuse as well as substance use and abuse.
- Experience of working in a corporate environment understanding the pressures and strains on the workforce.
- Minimum of 2 years working experience.
- Evidence a record of CPD hours and learnings in a range of modalities.
- Experience of working in a multidisciplinary clinical environment.
- Previous intake clinician working experience that includes face to face telephonic live chat and video based interactions
- Training in additional therapeutic modalities such as CBT techniques solution focused mental health coaching trauma informed therapy ACT etc
- Evidenced experience and specialism in wider clinical presentations neurodiversity identity children and young people/families domestic violence women/mens health.
About You
- Ability to effectively prioritize multitask and work in a time pressured environment
- Proven ability to build robust working relationships and effective stakeholder management skills.
- Computer literacy & ability to maximise efficiency to type clinical notes whilst conducting clinical work
- Articulate and professional in a corporate working environment.
- Excellent people skills and ability to effectively communicate with a wide range of internal and external stakeholders
- Strong Clinical understanding knowledge and proven ability to manage risk effectively
- Passion and drive to work in a fast paced agile environment to help shape and build a successful onsite provision
- Ability to work within a team and effectively collaborate to safeguard clinical care
- Business and commercial awareness
Why Lyra
- Monthly contribution towards external supervision.
- Robust CPD program and senior clinical support.
- Professional membership fees compensated.
- 28 days holidays plus bank holidays per year (full time equivalent)
- Private medical insurance
- Discretionary bonus scheme
- Group life assurance up to 10x annual salary
- Critical health insurance 2x Annual salary lump sum paid out in accordance to illness.
- Access to 24/7 Employee Assistance Programme
a year
Salary range from per annum pro rata for part time.
Working Hours:
Onsite at a key client site and travel to Birmingham or Milton Keynes approx. once a month travel costs and expenses reimbursed.
Onsite in London during core business hours 9am 5pm 8hr shifts)
4 days per week available Monday Friday. No weekend work.
We are an Equal Opportunity Employer. We do not discriminate on the basis of race color religion sex (including pregnancy) national origin age disabilitygenetic information or any other category protected by law.
By applying for this positionyou acknowledge thatyourpersonal informationwill be processed as pertheLyra HealthWorkforce Privacy Notice. Through this application to the extent permitted by lawwe will collect personal information from you including but not limited toyour name email address gender identity employment information and phone number for the purposes of recruiting and assessing suitability aptitude skills qualifications and interests for employment with may also collect information about your race ethnicity and sexual orientation which is considered sensitive personal information under the California Privacy Rights Act (CPRA)and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntaryand if you provide it you consent to Lyra processing it for the purposes as described at the point of collection for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information please use the Limit the Use of My Sensitive Personal Informationform. This information will only be retained for as long as needed to fulfill the purposes for which it was collected as described above. Please note that Lyra does not sell or share personal information as defined by the of the United States for example in the EU Switzerland and the UK you may have the right to request access to or a copy of your personal information including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal exercise your data privacy rights outside of the United States please contact.For more information about how we use and retain your information please see ourWorkforce Privacy Notice.
The benefits available to those located in theUK. will be consistent withUKlaw and may vary from those located in other countries. Benefits will be provided in a manner consistent with applicable law.
Required Experience:
Manager
Employment Type
Part-Time
Key Skills
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