SAP InternCustomer Engagement Advisory InternMelbourne 419920

We help the world run better

At SAP we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences values flexibility and is aligned to our purposedriven and futurefocused work. We offer a highly collaborative caring team environment with a strong focus on learning and development recognition for your individual contributions and a variety of benefit options for you to choosefrom.

Customer Engagement Advisory (CEA) is looking for an energetic capable intern who will assist with engagement support services across a range of SAP product domains and customer engagements.

The CEA organization encompasses the responsibility of delivering a seamless holistic and bestofallworlds engagement support to customerfacing functions in Customer Service and Delivery. Our support is designed to positively impact our customers experience and will cover a broad range of postsales customerfacing roles engagement types and customer segments along the entire customercontract life cycle.

EXPECTATIONS AND TASKS

• The role is part of a team that provides proactive engagement support to colleagues in customerfacing roles as well as delivering specific customerfacing services
• Collaborating with support engagement managers and product consultants to address customer requests and top issues
• Preparation for 360 customer assessments and active follow up of action items.
• Manage and review incoming requests in a timely manner ensuring excellent levels of service by gathering and providing the information needed for CEA to take the appropriate next actions
• Prioritise requests for critical situations that require immediate action
• Schedule and support in engagement support sessions with assigned experts to better learn our customers business goals and to understand internal customer success practices
• Support follow up activities for Engagement Sessions ensuring correct assignment of action items
• Building a network across the global SAP organisation
• Maintain data and reporting systems and monitor the progress of action plans for continuous engagement and customer/team involvement
• Actively contribute to the collection and management of metrics required by the CEA leadership
• Other tasks and projects as directed.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

• Currently studying a Bachelor or equivalent ideally majoring in Information Technology Computer Science or Business
• Solid familiarity with Microsoft Office tools including Excel and PowerPoint.
• Capability to work in a team and collaborate effectively
• Strong multitasking and organizational skills with excellent attention to detail
• Flexible and adaptable to changing priorities/complexities
• Willingness to learn.
• Ability to take ownership and be adaptable.
• Analytical competencies and a capacity to communicate clearly verbal and written
• Calm under pressure and respectful of others ideas and opinions
• Customer mindset
• Business Fluency in English required

This is an SAP global strategic paid internship placement that provides students with opportunities to find purpose in their careers.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in endtoend business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purposedriven and futurefocused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves.At SAPyou can bring out your best.

We win with inclusion

SAPs culture of inclusion focus on health and wellbeing and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an email with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity age gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 419920 Work Area: Administration Expected Travel: 0 10 Career Status: Student Employment Type: Limited Full Time Additional Locations: #LIHybrid.