HR Services Team Leader 157380
HR Services Team Leader 157380
Posted on :
22-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Your profile:
- Requires a University degree in business administration HR or related field
- Minimum of 3 to 5 years of HR Services work experience in a Shared Service Center
- Excellent interpersonal and communication skills with a customercentric mindset.
- Ability to lead a team in a dynamic fastpaced environmen
- Strong analytical and problemsolving skills to identify issues and challenges related to service performance and develop practical solutions to address them
- Fluency in English and German
- Any other language beneficial
- Proficiency in Excel
- Strong knowledge of HR processes and systems; experience with ticketing tools (e.g. ServiceNow) is a plus
Your tasks and responsibilities:
- Lead and manage the Tier 1 team providing guidance coaching and performance feedback.
- Ensure timely and accurate handling of employee and manager inquiries related to HR policies processes and systems (via ticketing system).
- Monitor daily operations prioritize workload and allocate resources to meet service level agreements (SLAs).
- Drive a culture of continuous improvement by identifying inefficiencies and supporting process optimization initiatives.
- Collaborate with Tier 2 teams country HR and other stakeholders to ensure smooth case handovers and escalations.
- Ensure all knowledge base content and process documentation is accurate and up to date.
- Analyze service delivery metrics and provide regular reporting on team performance trends and customer satisfaction.
- Support the onboarding and training of new team members.
- Foster a strong customer service culture ensuring employee experience is at the center of every interaction.
- Ensure compliance with internal policies data protection regulations and relevant labor laws
Employment Type
Full Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
