CRM and Digital Communication Specialist
CRM and Digital Communication Specialist
Posted on :
22-04-2025
Employer Active
1 Vacancy
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Job Description
Key Responsibilities:
CRM Management
Manage and optimize the HubSpot CRM system to improve data accuracy and streamline processes.
Audit CRM workflows including chats tasks qualifications distributions and automations ensuring highquality performance.
Collaborate with country teams to align CRM operations with business objectives.
Monitor and resolve data integration issues within HubSpot for uninterrupted data flow.
Regularly update and maintain CRM records identifying and addressing data gaps.
Flag critical issues with the Head of Marketing for timely resolution.
Coordinate with HubSpot support to troubleshoot and resolve system issues effectively.
Coordination and Collaboration
Work closely with the website team to ensure timely updates and changes in alignment with marketing goals.
Collaborate with the digital marketing team to ensure effective CRM integration with campaigns.
Partner with country teams to provide insights updates and foster crossfunctional initiatives.
CloudBased Communication Tools
Set up and monitor tools like Exotel and Mediahawk to enable smooth communication workflows.
Conduct regular performance reviews of communication tools and implement necessary improvements.
Automation and Workflows
Design and implement automated workflows using tools like Zapier and to improve operational efficiency.
Manage automation processes for email WhatsApp and SMS campaigns to ensure effective .
Email WhatsApp and SMS Campaign Support
Set up and execute campaigns across email WhatsApp and SMS platforms in alignment with marketing strategies.
Provide technical support and resolve issues related to campaign delivery and performance.
Reporting and Analytics
Create and maintain detailed reports and dashboards to provide actionable insights.
Analyze campaign and CRM data to identify trends and opportunities for improvement.
Present findings to stakeholders to support datadriven decisionmaking.
Skills and Qualifications:
Education: Bachelor s degree in BE BTech or Computer Science.
Experience: 46 years of proven experience in CRM tools and a technologydriven nocode automation environment.
Proficiency in email marketing platforms and marketing automation tools.
Strong understanding of email marketing best practices segmentation strategies and deliverability optimization.
Excellent analytical skills to interpret data identify trends and drive strategic decisionmaking.
Strong project management skills with the ability to multitask and meet deadlines in a fastpaced environment.
Excellent communication and collaboration skills with a customercentric approach and attention to detail.
reporting and analytics,communication skills,hubspot crm,zapier,automation tools,,data integration,whatsapp campaigns,project management,mediahawk,email marketing,exotel,campaigns,crm management,reporting,hubspot,sms campaigns,automation,analytics
Employment Type
Full Time
Key Skills
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