Spa Manager
Spa Manager
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Salary Not Disclosed
1 Vacancy
Job Description
At XWELL: Health Wellness Beauty indulge in our expansive selection of body and facial waxing services within our luxurious and inviting atmosphere. With membership options and a strong local following our establishment sees a consistently high influx of guests.
The Spa Manager assumes a pivotal role within our business serving as the guiding force in daily operations. This dynamic leader is tasked with propelling sales overseeing the seamless of key business initiatives and ensuring the daytoday activities of our spa unfold with precision. Their dedication to excellence guarantees our customers a consistently impeccable experience while simultaneously optimizing operational efficiency and profitability. As the primary driver of substantial change within the business the Spa Manager plays a transformative role.
Our managers bear the responsibility of leading a team of Service/Treatment Specialists. They meticulously communicate and enforce policies and procedures foster positive employee relations and ensure the recruitment of toptier team members.
Your Business
- Strategically steer and achieve financial objectives by vigilantly tracking revenue expenses and profitability in alignment with an annual budget.
- Employ data and metrics analysis to craft efficient work schedules ensuring optimal coverage and resource utilization while adhering to contractually obligated operating hours.
- Diligently oversee licensing board rules and regulations within your unit upholding stringent regulatory compliance.
- Collaborate seamlessly with our retail team to guarantee product availability through effective merchandising and proficient inventory management.
- Execute precise accounting and financial management responsibilities encompassing tasks such as recording sales monitoring daily cash flow preparing bank deposits and generating financial information crucial for informed decisionmaking.
Your Unit
- Lead the team in crafting an exceptional customer experience where clients are pampered to perfection and welcomed with professionalism friendliness and promptness.
- Deliver unparalleled customer service by personally greeting and assisting customers displaying exemplary floor leadership skills and taking ownership of the sales floor.
- Ensure a secure and pristine spa environment maintaining a commitment to safety and cleanliness.
- Direct and supervise employees dedicated to delivering bestinclass services fostering a team that consistently exceeds customer expectations.
Your Team
- Conduct interviews select toptier talent and seamlessly onboard new team members.
- Foster team cohesion and motivation ensuring employees collaborate effectively.
- Uphold positive employee relations through open communication channels within the team.
- Provide ongoing training to enhance your teams proficiency in effectively promoting our products and services.
- Utilize data and metrics to measure and manage team performance actively collaborating with your team to enhance unit efficiency.
- Create a comprehensive daily service and retail Goal Guide aligned with our Manager Playbook.
- Develop and mentor teams emphasizing quality and achievement of business goals.
- Vigilantly monitor operations to guarantee compliance with pertinent health and safety standards.
Requirements Work Experience Requirements
- Possess a minimum of 5 years of managerial experience in the spa retail hospitality wellness or beauty industry.
- Demonstrate proficiency in administrative and computer skills essential for accurate and timely reporting cash handling and reconciliation payroll management service and retail inventory oversight recordkeeping and operation of Point of Sale (POS) systems.
- Display prior experience in recruitment and training.
- Exhibit a proven ability to cultivate a collaborative team spirit to successfully achieve business goals.
- Ability to lift push or pull up to thirtyfive pounds and stand or walk for up to 10 hours per day.
- This position requires flexibility and availability to work varied shifts including early mornings holidays evenings and weekends.
- Must be able to lift/carry up to 35 pounds.
Education Requirements
- Bachelors Degree or Equivalent Work Experience.
Business Competencies
- P&L Mastery
- Communication
- Decision Making
- Leadership
- Results Driven
- Focus on Quality Delivery of Service and Support
- Productivity
- Customer Focus
- Teamwork
XWELL Competencies:
- Achieve Measurable Results
- Create the Right Environment for Guest and Team
- Effectively Navigate Change and Ambiguity
- Leverage Individual Development and Team to Grow
Required Experience:
Manager
Employment Type
Full Time
