Office Administrator
Office Administrator
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Salary Not Disclosed
1 Vacancy
Job Description
About Us
ASSA ABLOY is the global leader in door opening solutions dedicated to satisfying enduser needs for security safety and convenience. With offices in over 70 countries we are represented in all major regions within both mature and emerging Australia ASSA ABLOY has a manufacturing site which takes design concepts through to finished products for both the local and export iconic brands such as Lockwood Abloy Whitco and Yale are driven by innovation and have been recognised with ASSA ABLOYs inclusion in Forbes Top 100 most innovative companies list three years running.
About The Role
We currently have an exciting opportunity for amotivatedAdministration /Customer Service Officerto join our team based in Cheltenham Melbourne.
Reporting to the National Sales and Marketing Manager this deskbasedrole will focus on both handling customer enquiries and troubleshooting issues either by phone email or in person with a focus on achieving first call resolutions.
You will work within a team environment and your individual contributions will support the achievement of the teams KPIs.
Within this busy team environment no two days will be the same! This is a great opportunity for those wanting to open the door to a career with ASSA ABLOY. Excitingtime to join our business as we continue along our journey of ongoing expansion change and transformation.
In this exciting role you will:
- Provide assistance to customers via phone email and face to face where applicable
- Liaise with internal stakeholders to achieve desired outcomes
- Contribute to continuous improvement
- Keep uptodate on product and process knowledge; &
- Ensure the prompt resolution of customer enquiries
- Answering telephones transferring calls to appropriate staff members and take and relay messages
- Ensure Reception / office area is kept tidy
- Data Entry document control Register projects for quoting
- Filing of folders / paperwork daily
- Organising of mail bag / overnight bag (Toll)
- Quote Follow Up
- Maintain and Update phone lists and various site registers / logs
- Produce business Letters Reports Notes Emails
- Orders Invoicing and GL Coding (if applicable)
- General site administration
For you to be successful in this role you will need:
- Excellent communication skills and good time management skills
- A can do attitude and strong customer focus
- A highly motivated and an enthusiastic personality
- An intermediate understanding of Microsoft Office applications
- An ability to quickly reach an understanding of customers requirements
- Ability to upskill and learn the technical/system aspects of the products on offer
In Return
We are a global company with a diverse range of opportunities both locally and abroad with an ongoing training programme on company products provided to the successful applicant. We take great pride in the efforts of our team members who create a supportive team environment and make ASSA ABLOY such a great place to work.
Opportunities like this seldom knock twice so apply now.
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return we open doors for them wherever they go. With nearly 61000 colleagues in more than 70 different countries we help billions of people experience a more open world. Our innovations make all sorts of spaces physical and virtual safer more secure and easier to access.
As an employer we value results not titles or backgrounds. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback training and development opportunities. Our colleagues think broadly about where they can make the most impact and we encourage them to grow their role locally regionally or even internationally.
As we welcome new people on board its important to us to have diverse inclusive teams and we value different perspectives and experiences.
Required Experience:
Junior IC
Employment Type
Full Time
