Administrative Assistant IV
Administrative Assistant IV
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$ 48617 - 81028
1 Vacancy
Job Description
Job Announcement
Provides exceptional customer service to residents and businesses at the departments fullservice counter. Applies comprehensive knowledge of the statutory requirements and established policies and procedures for all tax types to explain tax liabilities and resolve complex inquiries related to assessments billing payments waivers collection issues and other matters. Assesses adjusts and updates tax records as necessary. Processes payments for real estate and tangible propertytaxes business licenses dog licenses parking tickets and other miscellaneous revenues received in person and by mail. Accepts payments by cash check money order and credit/debit card and issues receipts. Accurately balances daily receipts against monies collected and balances cash drawer reconciling discrepancies. Provides critical support in other sections throughout the agency. Maintains the highest degree of courtesy and professionalism when responding to inquiries or resolving difficult disputes. Meets defined departmental productivity standards and maintains confidentiality regarding all systems and data. Works with various levels of management and other personnel in performing other assigned duties.
Note: The assigned functional areas of this position include general administrative supportcustomer service tax administration and/or debt collection.Employment Standards
MINIMUM QUALIFICATIONS:
Any combination of education experience and training equivalent tohigh school graduation and three years of experience providing administrative support in the assigned functional area(s).
NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check to the satisfaction of the employer.
This position is emergency/essential services personnel. (Required to report for duty during inclement weather and/or other emergencies.
PREFERRED QUALIFICATIONS:- Three years of experience providing administrative support within the assigned functional areas.
- Three years of experience handling cash and balancing cash drawers.
- Three years of experience providing frontline customer service to include responding to internal and external customer inquiries facetoface by telephone or in writing; experience in dispute resolution.
- Three years of experience performing reconciliation of financial transactions.
- One year of experience working with state and local laws regarding the assessment and collection of real
estate tangible property and business license taxes. - Proficiency in using Microsoft Office computer software such as Word Excel andOutlook.
- Experience meeting multiple deadlines; preparing and maintaining accurate records; working in a fastpaced environment; exercising tact and courtesy when dealing with citizens and handling confidential information; working in a team environment; providing a high level of customer service.
- Selfmotivated team player with excellent interpersonal oral and written
communication skills; punctual and dependable. - Strong organizational and time management skills with ability to multitask.
- Exhibits great attention to detail and accuracy.
PHYSICAL REQUIREMENTS:
Job is generally sedentary in nature; however employee may be required to do some walking standing or bending. Ability to input access and retrieve information from a computer. Ability to lift up to 10 lbs. All duties performed with or without reasonable accommodations.
SELECTION PROCEDURE:
Panel interview and may include exercise.
The population of Fairfax County is very diverse where 38.7 of residents speak a language other than English at home Spanish Asian/Pacific Islander IndoEuropean and others and we encourage candidates bilingual in English and a foreign language to apply to this opportunity.Fairfax County Government prohibits discrimination on the basis of race color religion national origin sex pregnancy childbirth or related medical conditions age marital status disability sexual orientation gender identity genetics political affiliation or military status in the recruitment selection and hiring of its workforce.
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Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. TTY. EEO/AA/TTY.
Employment Type
Full-Time
