Spanish Call Center Team Leader
Spanish Call Center Team Leader
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Salary Not Disclosed
1 Vacancy
Job Description
TASQ is hiring a team leader for our Spanish account. The prescreening interview will take place over the phone so please ensure your line is available.
**Position:** Spanish Team Leader (BGC)
**Key Qualifications:**
Willingness to work in shifting schedules.
Must be available for onsite work in BGC Taguig.
Ability to start immediately.
**Requirements:**
A minimum of 4 years of customer service experience in the BPO/BPM industry.
Bachelors degree in any field.
At least B2 Level Spanish proficiency according to CEFR or Berlitz standards.
Previous experience as a team lead for Spanishspeaking agents handling voice interactions (inbound or outbound calls).
Over 2 years in leadership roles.
**Job Responsibilities:**
Manage teams effectively by handling tasks such as resource planning career development performance management and attrition management.
Provide coaching and support to team members helping to bridge knowledge gaps and address skill and motivation issues.
Address user/customer escalations and develop action plans to resolve any concerns taking ownership until resolution.
Regularly implement and oversee internal and external governance.
Keep the team updated with the latest process changes and individual/team targets.
Identify opportunities for process improvement and mentor team members in implementing improvement ideas/Six Sigma/lean projects.
**Benefits:**
Health Maintenance Organization (HMO) coverage for the employee and 2 dependents from day one.
Quarterly performance bonuses.
Excellent career development opportunities.
24 leave days per year.
Employment Type
Full Time
