Eradicating the final barrier of global communication.At thebigword we specialise in language solutions translating over 1 billion words annually support more than 250 languages and handle millions of interpreting minutes each year. As one of the largest language service providers globally we utilise the greatest minds and boundary shattering technology to deliver phenomenal quality at scale to both our clients and linguist network. Were proud that our services support thousands of people every single day from NHS workers to global brands across the world.
Joining our team is not just a career its being part of something much bigger!
At thebigword everything we do is underpinned by our ELITE values (Excellence Leadership Innovation Trusted Empowerment) and we strive to be the best we can be in all that we do. Find out more about our values and the benefits of becoming a bigworder here: Role Unveiled
Welcome to the heartbeat of our global finance team! Here in Finance were more than a department; were a global team collaborating across the UK China the US and India. Together were the backbone of the business ensuring quality mitigating risks and optimising audits taxes payroll invoicing and credit controljust to scratch the surface of our diverse responsibilities!
Step into a pivotal role at the heart of our financial operations! As a Finance Administrator youll be the linchpin in our communication network ensuring smooth interactions between clients suppliers and our internal teams. Join us in a role where every email and query contribute to our financial accuracy and client satisfaction. Are you ready to be a part of a team that orchestrates seamless financial transactions and fosters harmonious relationships
Your Role in Action- Manage inbound emails from clients and suppliers addressing queries related to costs disputes cancellations double bookings invoice queries time disputes charges and quality issues.
- Recalculate costs for clients and suppliers to ensure accuracy and resolution.
- Process interpreting invoices accurately and promptly ensuring timely completion.
- Maintain effective communication channels with team members and suppliers for streamlined operations.
- Generate weekly reports and complete necessary activities required by clients and internal staff members.
- Address inbound emails and queries from suppliers ensuring accurate and timely payments to linguists and suppliers.
The Perfect Match: Your Skills & Talents- Proficient in Microsoft Office for efficient data handling.
- Effective deadline management and workload prioritisation skills.
- Strong verbal and written communication abilities.
- Proactive and selfmotivated in fastpaced settings.
- Meticulous attention to detail in tasks and projects.
- Exceptional planning and organisational capabilities.
- A problemsolving mindset for efficient issue resolution.
- Comfortable with using your initiative and confident in decisionmaking.
- Targetdriven and passionate about achieving goals.
- Thrives in collaborative work environments.
- Experience in a Customer Service environment.
- Previous experience and involvement within a finance team.
Perks That Make You SmileOur people are the key to our success so we reward them with excellent benefits and perks including:
- Access your pay as you earn it through our financial wellbeing platform Wagestream a tool that lets you track your earnings in realtime access a percentage of your pay as you earn it learn easy tips for managing your money and save straight from your pay into pots for the future.
- Generous Annual Leave Entitlement that increases with length of service.
- Healthcare Cashback Plan Health insurance products in the UK that helps people cover every day healthcare needs by providing cashback on a range of health benefits including dental and optical.
- Discounts at over 30000 merchants for you and up to 5 family members to save on travel electronics tickets cinema and more!
- Employee Assistance Program 24hour mental health support to help our team members live happier healthier lives.
- Apprenticeships Qualifications & Development Opportunities You can also access 1000s of online courses to enhance your personal hobbies and interests.
- LongService Awards Wedding & New Baby Gifts
- Up to 2 Paid Volunteer Days Take time off to give back to your local community or a cause close to your heart.
- Equality Diversity & Inclusion Committee CSR Committee and Wellbeing Committee Cementing our dedication to being an equal opportunities employer these valuable groups are active across our organisation supporting in change initiatives across the business and shining a light on these important areas.
- Discounted taste card membership.
Enjoy the Brainworks our vibrant and collaborative office:- Free onsite Parking
- Free Breakfast at the Brainworks.
- ZenDen at the Brainworks. A calm and tranquil space for prayer relaxation and your wellbeing
- Fun Activities Enjoy Pool TableTennis or Giant Chess along with fun and frequent events.
The Opportunity AwaitsReady to apply Submit your CV wed love to hear from you! Once youve applied well keep you informed throughout the process. Note that the successful candidate must be UKbased with the right to work in the UK.
If youd prefer to join our freelance linguist community as a translator or interpreter email your details to and well be in touch.
Successful applicants will undergo a basic criminal record check with some roles requiring additional clearances or SC clearance.
Equal Opportunities:At thebigword we prioritise the physical and mental health of our global teams. We are a Level 2 Disability Confident Employer have signed the Menopause Workplace Pledge and are proud to have signed the Mental Health at Work Commitment. Should you require reasonable adjustments for your interview or subsequent employment please notify our team. Our mission is to welcome everyone and create inclusive teams celebrating differences and encouraging everyone to join us and be themselves at work. To find out more about our dedication to Equality Diversity & Inclusion and our ED&I Committee click here: Experience:
Unclear Seniority