Product Support Specialist
Product Support Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Description
Who We Are
At Fidelity weve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services and were constantly seeking to find new and better ways to help our clients. As a privately owned company we boldly embrace innovation in all areas as we continue to grow our business into the future.
Working with us means youll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. Youll have a wide range of opportunities to grow and develop your career in an inclusive environment where youll feel valued and supported to be your best both personally and professionally.
What We Do
The Product Research team is Fidelitys centralized source for high quality mutual fund analysis and expertise. The team of investment analysts and associates cover all of Fidelity Canadas retail funds. The team is the key liaison with Fidelitys investment staff around the globe and thus acts as the voice of the portfolio manager here in Canada. Research performed on the strategies is packaged into a multitude of materials for Fidelity distribution channels.
How Youll Make an Impact
As the Product Support Specialist you will work closely with the Investment Analysts and will be responsible for:
- Building updating and maintaining presentations for Portfolio Managers perform data quality reviews and maintain fund updates which include MRFPs (management reports of fund performance) quarterly fund reviews (QFRs) and updates to the retail sales team.
- Identify and implement solutions which improve efficiency and effectiveness through the elimination simplification and automation of processes.
- Partnering with Investment Analysts to support the production of fund update pieces for our sales teams ensuring we are providing best in class materials for sales and clients.
- Support Product Directors on ad hoc queries for product information and data analysis.
- Act as the primary product content manager coordinating and submitting all relevant material in a timely fashion for marketing and compliance review and approval process.
- Overseeing regulatory reviews through data analytics for the Product Research Team including Fund risk and category analysis and Fund Fact data reviews.
- Acting as a liaison with 3rd party data vendors
What Were Looking For
- 1 3 years of financial services experience preferably with investment product experience.
- Understanding and/or demonstrating curiosity for investing
- Proven ability to analyze condense and communicate around large sets of data
- High attention detail including accuracy and writing style
- Excellent organizational skills and an ability to prioritize and multitask
- Ability to work with various stakeholders in a fastpaced environment
- Excellent problem solving skills
- High proficiency in Microsoft Excel and Powerpoint
- Ability to coordinate time requirements and manage personal work to deadlines.
- Completion of 4year university degree or equivalent work experience
- Bilingualism (French/English) is an asset
The Expertise You Bring:
- Strong relationship management skills
- Strong project management skills
- Close attention to detail and a high level of accuracy
- Ability to multitask and handle multiple priorities at any given time
- An innovative and creative attitude
- Ability to contribute to good working relationships among team members and across different groups
Current work authorization for Canada is required for all openings.
You will be working on a flexible hybrid schedule as part of Fidelitys dynamic working arrangement.
Fidelity Canada is an equal opportunity employer
Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race color religion sex sexual orientation gender identity or expression national or ethnic origin age disability family status protected veterans status Aboriginal/Native American status or any other legallyprotected ground.
Accommodation during the application process
Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation please email us at .
No telephone inquiries or agencies please. We thank all applicants for their interest please be advised that only those selected for an interview will be contacted.
Why Work at Fidelity
We are proud to be recipients of the following:
Awards
Canadas Top 100 Employers
o Greater Torontos Top Employers
o Canadas Top FamilyFriendly Employers
o Canadas Top Employers for Young People
Great Place To Work Certified
o Best Workplaces for Inclusion
o Best Workplaces for Mental Wellness
o Best Workplaces for Todays Youth
o Best Workplaces for Women
o Best Workplaces in Financial Services & Insurance
o Best Workplaces in Ontario
o Best Workplaces with Most Trusted Executive Teams
LinkedIn Top Companies in Canada
Human Resource Director (HRD) Best Place To Work
o HRD 5Star Benefit Program
o HRD 5Star Diversity & Inclusion Employer
Designations
Canadian Compassionate Companies Certified
Benefits Canadas Workplace Benefits Award Future of Work Strategy
TalentEgg National Recruitment Excellence Award Special Award for Diversity & Inclusion in Recruiting
Canadian HR Reporters Most Innovative HR Team
Required Experience:
Unclear Seniority
Employment Type
Full-Time
