Strategic Global Alliances Director

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AIpowered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.

We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

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TheStrategic Global Alliances Directorwill play a pivotal role in driving revenue growth through strategic partnerships. This role will lead our largest and most critical global GSIs focusing on strategic growth governance and innovation with the support of the Global Partnerships & Alliances team. This role will collaborate to elevate these partnerships to new heights unlocking transformative opportunities and delivering measurable sustainable impact across the business.

This role will be responsible for developing and executing a comprehensive strategy and supporting adoption. This executive leader will identify negotiate and manage relationships with key Global GSIs. The ideal candidate will have a proven track record of building successful partner ecosystems and alliance programs within a global professional services or technology industries.

Strategy Development:

• Develop and implement a robust partnership and GSI alliances strategy aligned with overall business goals objectives and vision.
• Identify prioritize and pursue potential partners and opportunities including technology vendors consulting firms legal associations and other strategic alliances.

Relationship Management:

• Build and nurture strong longterm relationships with key GSI partners and stakeholders.
• Act as the primary point of contact for all GSI partnershiprelated activities and manage daytoday interactions with partners.

Business Development:

• Collaborate with the sales and marketing teams to identify and leverage partnership opportunities to drive revenue growth and market expansion.
• Develop and manage a pipeline of potential GSI partners conducting market research competitor analysis and due diligence to identify opportunities and mitigate risks.
• Develop joint marketing and sales initiatives with partners to increase brand awareness and generate leads.
  

Negotiation and Agreements:

• Lead negotiations and finalize partnership agreements ensuring mutually beneficial terms and alignment with company objectives.
• Manage the full lifecycle of GSI partnerships from initial outreach through of partnership agreements launch and ongoing governance to ensure compliance with agreedupon terms.
  

Qualifications & Experience

• 12 years of relevant experience in sales and a Bachelors degree in Business Marketing or a related field or equivalent experience.
• Proven track record in progressively more senior sales leadership roles.
• Extensive experience in business to business (B2B) sales preferably in the Technology/Software Software as a Service (SaaS) Contact Center as a Service (CCaaS) or related industry.
• Excellent communication negotiation and presentation abilities.
• Fluency in English and Italian languages other languages as a plus.
• Analytical mindset with proficiency in datadriven decisionmaking is vital for optimizing sales processes forecasting accurately and identifying areas for improvement resultsoriented with a demonstrated ability to meet or exceed sales targets.
• Strategic thinker with the ability to develop and execute sales strategies in collaboration with key strategic GSI partners.
• Strong interpersonal skills and the ability to build and maintain strong relationships with key customers and partners.
• Ability to travel internationally up to 50..

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About Genesys:

Genesys empowers more than 8000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AIpowered Experience Orchestration platform Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic personalized experience at scale. As the trusted platform that is born in the cloud Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time while driving stronger workforce engagement efficiency and operational improvements. Visit.

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