RMV Training Manager Administrator V
RMV Training Manager Administrator V
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Minimum Entrance Requirements
This requisition will remain open until filled; however first consideration will be given to those applicants that apply within the first 14 days.
Current MassDOT employees should use their internal MassCareers account to apply.
All job applications must be submitted online through MassCareers to be considered.
Please provide a complete accurate and current resume / application for MassDOT to review in order to determine if your submitted materials meet the minimum entrance requirements for the position.
Applicants must have at least (A) five 5 years of fulltime or equivalent parttime professional professional internship administrative supervisory or managerial experience in business administration business management public administration public management clinical administration or clinical management or (B) any equivalent combination of the required experience and substitutions below.
Substitutions:
I. A certificate in a relevant or related field may be substituted for one 1 year of the required experience.
II. A Bachelors degree in a related field may be substituted for two 2 years of the required experience.
III. A Graduate degree in a related field may be substituted for three 3 years of the required experience.
IV. A Doctorate degree in a related field may be substituted for four 4 years of the required experience.
- For questions regarding the job posting please email the MassDOT Talent Acquisition Team at
For general questions regarding MassDOT call the Human Resources Service Center at. For a disabilityrelated reasonable accommodation or alternative application method call the ADA Coordinator Lucy Bayard at.
Comprehensive Benefits
When you embark on a career with the Commonwealth you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you your loved ones and your future.
Want the specificsExplore our Employee Benefits and Rewards!
An Equal Opportunity / Affirmative Action minorities veterans and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race religion color sex gender identity or expression sexual orientation age disability national origin veteran status or any other basis covered by appropriate law. Research suggests that qualified women Black Indigenous and Persons of Color (BIPOC) may selfselect out of opportunities if they dont meet 100 of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
Apply for a Job
Apply for a Job for JAWS Users
Create a Profile
Create a Profile for JAWS Users
System Requirements
Position Summary
The Registry of Motor Vehicles administers a variety of licensing registration and public safetyrelated functions and services.
The RMV Training Manager leads a team of learning development and delivery professionals to provide training and performance support services to all RMV business units and select RMV external business partners. This includes coordinating and prioritizing instructional design tasks based on RMV priorities changemanagement tasks managing the training delivery schedules and ensuring that all aspects of training operations are handled efficiently and effectively. Training and performance support services include employee onboarding and role specific new hire training crosstraining employees as their roles expand providing compliancebased training and providing projectspecific training to impacted business departments and external business partners for business transformations. Additionally the Training Team provides a variety of operational communications and publishes core RMV material used by the public (including the RMVs Drivers Manual and operational forms). The operational communication and publishing services are distinct from the range of training services provided by the team.
Duties and Responsibilities
Manage the development and maintenance of training programs to educate employees/business partners on RMV business procedures and policies to improve knowledge and provide programs that upskill employees and support compliance with Standard Operating Procedures while aligning training programs with business objectives
Perform and review initial needs analysis for training/performance support requests.
- Identify knowledge and skills gaps through business outcome analysis and collaboration with department lead/subject matter experts.
- Partner with business Subject Matter Experts (SMEs) to assess training needs and determine how training can support organization wide strategic objectives.
- Review and support new curriculum design/development and othertraining support material development in alignment with needs analysis findings subject matter expert feedback while meeting timeline expectations. The review includes providing final approval to proceed.
- Ensure there is an appropriate number of handson activities/roleplays to support knowledge transfer.
- Monitor and evaluate training effectiveness using standard industry models like Kirkpatrick Models four levels of evaluation.
Manage the Training and Support Services Department operations
- Manage the demand for the training services: overseeing training services intake processes.
- Analyze projects programs or business changes to determine impact to employees business partners and RMV customers to scope level of change management support needed.
- Implement new training strategies to increase learner engagement and adoption of the content.
- Analyze requests for training using Agency priorities as a guide to prioritizing assignments and identifying target month for service delivery.
- Make determination on the number and order of programs projects and initiatives that can be supported quarterly.
- Create project plans with timelines for deliverables.
- Provide time estimates for training solution design tasks and completion to be incorporated into project plans.
- Manage multiple demands for service assign programs projects and initiatives to the RMV Training Team staff assigning tasks and due dates.
- Participate as Training representative on new initiatives/project team.
- Build and Maintain Relationships with managers and external partners.
- Create/maintain the RMV master training calendar and publish monthly.
- Create and maintain training class attendance records to track participant training course class dates and note completion by participant.
- Oversee the Training Teams infrastructure including training facilities training team software tools course data creation and management Learning Management systems and other equipment and resources.
- Establish and implement a review and approval process for Department created materials to ensure they meet expected standards.
Manage RMV Training Team Resources and Planning
- Perform annual employee performance reviews following the requirements of the EPRSmanager responsibilities (writing performance reviews and delivering reviews for each stage).
- Conduct 1:1 meetings with each employee.
- Observe Training Team staff perform inrole training classes leading meetings participating in project meetings interpersonal interactions with RMV leaders and subject matter experts to determine effectiveness of services and employee performance.
- Plan and lead weekly team staff meetings to provide updates on priorities check in on team progress identify challenges celebrate successes.
- Provide opportunities for professional development through attendance in MassDOT/HRD classes association meetings and MassDOT group memberships.
- Plan staffing needs based on Training Services delivery forecasts.
- Work with HR Staffing to initiate hiring activities (requisition).
- Create and maintain new hire interview questions/activities.
- Conduct new hire interviews.
- Provide HR with required interview documentation.
- Develop/implement new hire onboarding plans.
Oversee Publication and Change Management Services
- Create and maintain the process for document management creation revision tracking version control and publishing.
- Review training updates/operational bulletins.
- Plan and complete revisions to the Drivers License manual publications and other RMV manuals.
- Work closely with the Compliance team on policy development and identifying key business units impacted by new or changing policies that require training support.
- Create and complete revisions to RMV business forms following guidelines for version control and maintenance.
PreHire Process
Upon a conditional offer of employment applicants must agree to and successfully satisfy: (i) a comprehensive namebased and fingerprintbased background check of his/her state and federal criminal history records information from all U.S. states the District of Columbia and certain U.S. Territories and from some foreign nations; (ii) an employment reference check and (iii) a satisfactory review of his/her driving records to be eligible for this position.
A finalist for this position must be able to pass a comprehensive background check including a criminal record check Department of Revenue (DOR) check and employment references.
About MassDOT
The 4000 employees ofMassachusetts Department of Transportation (MassDOT)take great pride in connecting the Commonwealths residents and communities. MassDOT is responsible for developing implementing and coordinating transportation policies and projects for the Commonwealth of Massachusetts and to efficiently plan design construct and maintain a safe statewide transportation system which effectively meets the transportation needs of the Commonwealth. Information about MassDOTs culture and career opportunities can be found at divisions include Highway Registry of Motor Vehicles Aeronautics and Rail & Transit. Headquarters (Planning & Enterprise Services) provides business and administrative support and policy leadership for each of the four 4 divisions.
Tell us about a friend who might be interested in this job.All privacy rights will be protected.
Required Experience:
Manager
Employment Type
Full-Time
