Customer Service Representative - June Start - Inbound Only
Customer Service Representative - June Start - Inbound Only
Posted on :
21-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
21-04-2025
Job Description
*INCLUDING EVENINGS AND WEEKENDS*
Inbound Call CenterRepresentative
Who We Are:
Principle Choice Solutions LLC (PCS) are trusted and respected healthcare revenue cycle experts. Even more than our experience our level of service rises above others because we are passionate about what we do.
At PCS our mission is to provide valuebased solutions to help clients navigate rapidly changing environments. We achieve this by recruiting developing and retaining a team of ethically based leaders with exceptional ability character and dedication in an environment that rewards steadfast focus on each clients individual success. In fact PCS encompasses our values of integrity dedication and transparency that guide everything we do as a company.
Principle Choice is Different:
PCS was built on the sincere desire to provide our associates with a work environment that fosters a healthy worklife balance while providing our clients with a competitive edge all without sacrificing our values or high standards.
Are you passionate about providing worldclass customer service Do you want to grow your career with one of the fastest growing companies in OmahaAPPLY NOW TO JOIN OUR TEAM!
We are currently seeking enthusiastic Call Center Representatives to assist the Veterans Administration. Work in a rewarding environment with topofthemarket compensation and excellent benefits.
Military experienced candidates are encouraged to apply.
Job Responsibilities
As aCall Center Representativeyou will ensure a memorable customer service experience by determining the callers needs and help them with their inquiries.
Specific duties for this role include:
We are looking forCall CenterRepresentativeswith a genuine hunger to succeed paired with excellent communication and interpersonal skills. Dont worry if you dont have the experience we will teach you the skills needed for success.
Additional requirements for thisrole include:
Machines and Equipment:
The incumbent must be able to effectively operate the current computer system telephone system and other office machines such as copier and fax machines.
Physical Activity:
The incumbent must be able to finger grasp feel see sit hear and speak. This position is sedentary in nature with minimal lifting requirements.
Working Conditions:
The incumbent works in an office environment that is not substantially exposed to adverse environmental conditions such as heat cold or extreme noise. Routine periods of being on the phone utilizing a headset sitting and data keying are required.
Inbound Call CenterRepresentative
Who We Are:
Principle Choice Solutions LLC (PCS) are trusted and respected healthcare revenue cycle experts. Even more than our experience our level of service rises above others because we are passionate about what we do.
At PCS our mission is to provide valuebased solutions to help clients navigate rapidly changing environments. We achieve this by recruiting developing and retaining a team of ethically based leaders with exceptional ability character and dedication in an environment that rewards steadfast focus on each clients individual success. In fact PCS encompasses our values of integrity dedication and transparency that guide everything we do as a company.
Principle Choice is Different:
PCS was built on the sincere desire to provide our associates with a work environment that fosters a healthy worklife balance while providing our clients with a competitive edge all without sacrificing our values or high standards.
- Comprehensive health insurance options
- Paid Time Off for both sick and vacation time
- 401(k) plan with employee and employer contributions
- Tuition Assistance Program
- Employee Assistance Program (EAP)
Are you passionate about providing worldclass customer service Do you want to grow your career with one of the fastest growing companies in OmahaAPPLY NOW TO JOIN OUR TEAM!
We are currently seeking enthusiastic Call Center Representatives to assist the Veterans Administration. Work in a rewarding environment with topofthemarket compensation and excellent benefits.
Military experienced candidates are encouraged to apply.
Job Responsibilities
As aCall Center Representativeyou will ensure a memorable customer service experience by determining the callers needs and help them with their inquiries.
Specific duties for this role include:
- Answering customer requests or inquiries in a highvolume inbound Call Center setting
- Conducting every interaction with a customer focused courteous approach that will ensure first call resolution and achieve provider satisfaction scores of 90 or higher
- Documenting call activity into various VA systems
- Identifying and resolving customers inquiries using problemsolving skills
- Building a positive rapport across a variety of personality types
- Continually maintaining a working knowledge of our processes and procedures
- Competitive compensation hourly wage incentives/bonuses
- Equipment provided
- Set schedule
- BiWeekly pay with direct deposit
- Paid onthejob training
- Supportive and motivating staff to help you succeed
- Opportunities for advancement
- Professional (Business Casual work environment) and upbeat office setting
We are looking forCall CenterRepresentativeswith a genuine hunger to succeed paired with excellent communication and interpersonal skills. Dont worry if you dont have the experience we will teach you the skills needed for success.
Additional requirements for thisrole include:
- High School Diploma or GED required
- Preferred 12 years experience in customer service
- Goal oriented with a healthy competitive spirit
- Strong attention to detail dependability and follow through
- General office skills and knowledge of standard office equipment.
- Excellent verbal and written communication skills
- Flexibility to adapt to changes in a growing organization
- US Citizenship required work sponsorship unavailable
- Two forms of Valid Identification
- Personal traits of a highlevel commitment motivation energy team orientation professionalism trust personal honesty and integrity and a demonstration of placing others in a place of high value
- Medical Dental Vision Pet Insurance
- Hospital and Accidental Supplemental Insurance
- Short/Long Term Disability
- Life insurance
- Telehealth
- 401K (with employer matching contributions)
- Paid Time Off
- Paid Sick Time
- 11Paid Holidays
Machines and Equipment:
The incumbent must be able to effectively operate the current computer system telephone system and other office machines such as copier and fax machines.
Physical Activity:
The incumbent must be able to finger grasp feel see sit hear and speak. This position is sedentary in nature with minimal lifting requirements.
Working Conditions:
The incumbent works in an office environment that is not substantially exposed to adverse environmental conditions such as heat cold or extreme noise. Routine periods of being on the phone utilizing a headset sitting and data keying are required.
Security and privacy training will be provided as part of this role to protect the confidentiality integrity and availability of PCS employee and customer data.
The above statements are intended to describe the general nature of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
The above statements are intended to describe the general nature of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
Required Experience:
Junior IC
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
