Valet Supervisor
Valet Supervisor
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Job Description
A Valet Supervisor is responsible for leading and overseeing the valet team ensuring smooth and efficient valet operations excellent customer service and adherence to safety and security protocils.
This position requires excellent customer service skills and the ability to handle various types of vehicles.
Benefits:
- Health dental and vision insurance (fulltime employees)
- Paid Time Off (fulltime and parttimeemployees)
- 401K plan with company match(fulltime and parttimeemployees)
- Hotel discounts (fulltime and parttime employees)
- Paid holidays (fulltime employees)
- Early access to earned wages(fulltime and parttime employees)
Key Responsibilities for the valet driver:
- Assist with managing and training valet attendants
- Coordinate with other departments to maintain a positive guest experience.
- Evaluate and provide feedback on valet attendant performance addressing any issues and implementing corrective actions when needed.
- Address guest concerns resolve operational issues and implement solutions to improve valet service.
- Greet and welcome hotel guests and visitors upon arrival with a friendly and courteous demeanor.
- Assist guests in exiting and entering their vehicles helping with their luggage if necessary.
- Safely drive and park guests vehicles in designated parking areas while adhering to safety and parking regulations.
- Maintain a clean and organized valet stand ensuring it is free from debris and obstacles.
- Provide accurate and timely information to guests regarding hotel services local attractions and directions.
- Monitor and manage the flow of vehicles at the hotel entrance maintaining order and ensuring guest safety.
- Keep track of vehicle keys and maintain an organized key storage system.
- Maintain familiarity with various vehicle types including luxury cars SUVs and larger vehicles to handle them with care and precision.
- Keep accurate records of parked vehicles and retrieve them promptly upon guests requests.
- Assist in coordinating and communicating with hotel staff and other valet drivers to ensure efficient operations.
- Adhere to safety guidelines and traffic regulations when driving guests vehicles.
- Report any damage or maintenance issues with guests vehicles to the appropriate hotel personnel.
- Maintain a professional appearance and follow the hotels dress code.
- Provide assistance to guests in emergencies such as jumpstarting a vehicle or providing basic first aid.
- Collaborate with the hotelsfront desk to fulfill guest requests promptly.
Qualifications:
- Valid drivers license and a clean driving record.
- Excellent driving skills including the ability to drive both manual and automatic transmissions.
- Strong customer service and communication skills.
- Polite and friendly demeanor with an emphasis on professionalism.
- Ability to handle guests vehicles with care and attention to detail.
- Basic knowledge of local area attractions restaurants and businesses.
- Physical fitness to assist with luggage and walk or stand for extended periods.
- Ability to work in various weather conditions including extreme temperatures and precipitation.
- Ability to work in a team and cooperate with other valet drivers and hotel staff.
SMI Hotel Group recruits the best and brightest in order to deliver the highest quality service to our guests. If you believe that you have what it takes to join our team as a hotel valet driver we want to hear from you.
SMI Hotel Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Manager
Employment Type
Full-Time
