Associate Program Manager - Operations Excellence
Associate Program Manager - Operations Excellence
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Job Description
About Us:
Cashfree Payments is Indias leading payments and API banking company. It provides fullstack payment solutions for businesses in India to accept payments and make payouts via 180 payment modes all with a simple 600000 Businesses trust Cashfree Payments with payment collections vendor payouts salary payouts bulk refunds expense reimbursements loyalty and rewards and so much more.
We enable businesses of all we are building the payments infrastructure of tomorrow today.
We entered the payments industry in 2015 to facilitate CashonDelivery payments for ecommerce businesses. We are also contributing to the pace of digitisation of India by working closely with traditional banks to increase ease and convenience for lastmile customers.
About the Role:
We are seeking a dynamic and analytical Associate Program Manager Operations Excellence to lead strategic initiatives aimed at enhancing operational efficiency and scalability within our fintech payments ecosystem. This role is pivotal in driving process transformation operational rigor and service excellence across our highgrowth fastpaced environment. You will work closely with crossfunctional teams including Product Engineering Compliance Risk and Customer Success to identify and solve operational bottlenecks and deliver seamless payment experiences at scale.
Key Responsibilities:
Lead and execute endtoend operational excellence initiatives with a focus on scalability cost efficiency and customer experience in the fintech/payments space
Identify and implement process improvements across transaction processing dispute management settlements onboarding KYC fraud ops and customer support functions
Partner with Product and Engineering to automate operational workflows integrate tools and optimize platform performance
Define track and report key metrics (e.g. transaction turnaround time dispute resolution SLAs ops cost per transaction) to measure and drive operational improvements
Lead governance forums and program reviews with senior leadership ensuring alignment visibility and risk mitigation
Mentor junior team members and promote best practices in program management and operational excellence
What You Will Need:
2 exp with Consultant background with MBA or like Pwc EY Deloitte or Fintech
Familiarity with SQL Excel and Google Sheets
Understanding of monitoring and observability tools (Prometheus Grafana Datadog etc.
Strong experience in problem analysis from different perspectives with abilities to propose multiple solutions to resolve problems
Ability to thrive in a fastpaced dynamic environment with evolving priorities
Demonstrated customerfocused problemsolving with the ability to resolve issues while focusing on conflicting priorities
Required Experience:
Manager
Employment Type
Full-Time
