VPR Technical Expert Manager
VPR Technical Expert Manager
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Job Description
Are you a current Elekta employee
Please click here to apply through our internal career site Find Jobs Elekta.
Want to join a team with a mission to improve and save lives
We continually look for motivated and skilled individuals who are interested in supporting our customers healthcare professionals who use our products to help patients and their communities.
We currently have the following opportunity available please contact us for more details!
We dont just build technology. We build hope for everyone dealing with cancer.
The Global Product Service Manager will be a handson manager of resources performing validation implementing alpha/pilot releases supporting technical and clinical escalations regional rollout/commercialization activities providing artifacts (tools training documentation etc. and 11 support to the customer service and order fulfillment teams to raise the level and efficiency of those teams and provide front line assistance to influential customers while managing a team of technical and clinical resources.
GPSE Manager liaises with various departments to assess the impact of new product development to validate and deliver alpha/beta/pilot projects from planning to completion as well as to ensure that the BL OSS products are ready and of appropriate quality to be delivered to our customers through the regions.
Responsibilities:
Manage day to day activities of the Global Product Service Engineer team including but not limited to:
Assign workload to ensure project deadlines are met
Provide feedback to each direct report on performance formally through global performance management process and informally through agreed upon communication
Outline internal training and competency standard for team. Ensure team understands expectations and completes all activities to meet those standards.
Ensure to represent teams interests when working with business line leadership and those outside of the business line
Establish mentoring opportunities within the team.
Encourage knowledge sharing among the team members and their counterparts in other departments.
Management of project risks issues dependencies and integration points. Clearly specify objectives with timeline and costs. Regularly report against the progress of the plan. Ensure team is on track for meeting project timelines and costs.
Management of project scope using appropriate change management processes.
Responsible for the management and governance of escalated service demands from Commercial organization including but not limited to product and deployment support
Responsible for the allocation of escalations to appropriate experts within the Business Line or immediate escalation to Engineering or R&D
Responsible for the problem management process for Business Line Software
Develop appropriate reports monitoring techniques tools systems and resources to measure performance and efficiency of teams and their output
Work closely with validation process owner to ensure timely allocation of expert resources to deliver software service validation activities.
Work closely with partners outside of the business line to guide and foster collaborative relationships
Provide specialistexpertise for validation and pilot release implementation.
Demonstrate effective leadership behaviors and ensure that all direct reports have clear guidance on expectations on their behaviors in their roles.
Maintain a continuous professional development record to keep clinical and product knowledge up to date
Customer facing leader to support their team as well as regional service teams.
Timely escalation of issues or potential highimpacting risks
Primary point of contact for the client and internal stakeholders
Focus on process/knowledge/training/artifact improvements for service teams as well the product creation teams.
Recommend process improvements to Business Line leadership as appropriate
Proactively investigate and resolve issues that impede the installation support and/or use of Elekta Software products (core products as well as thirdparty equipment) and effectively communicate resolution to Elekta regional software support teams and customers.
Assist the Education & Training department in the development of internal and external product training programs. Conduct technical training to regional software support teams on new product and release.
Interpretation and analyses of product telemetry to drive design improvements.
Be the voice of the customer (internal and external) into the development process by providing requirements for instability upgradability and serviceability.
Quality documentation and delivery of all deliverables included within the project lifecycle
Documentation of customer facing service activities in in CLM
Voice of BL during the PI planning process
What you bring
Required:
At least 5 years qualification in applicable area of expertise
23 years of supervisory experience is preferred
Must have strong leadership skills. Ability to initiate and drive positive change as well as interact with members of other departments effectively.
Must be able to travel domestically and internationally up to 35
Excellent oral and written communication skills
Excellent troubleshooting skills
Ability to work across multiple time zones and to communicate with a variety of cultures
Preferred:
Experience working with Elekta related products
Ability to speak in more than one language is a plus
What youll get
In this role you will work for a higher purpose; hope for everyone dealing with cancer and for everyone regardless of where in the world to have access to the best cancer care. In addition to this Elekta offers a range of benefits.
What we offer:
Opportunity to work with a proactive and supportive team
Hybrid work option (you are required to work on location at least 3 days/week)
Excellent Medical Dental and Vision coverage
401k paid Vacation and Holiday
A health of additional benefits including wellness reimbursement tuition reimbursement and flexible spending account
Opportunity to work on cutting edge in medical advancement.
Closeknit company culture
Upward mobility
How to proceed
We are looking forward to hearing from you! Apply by submitting your application and rsum in English via the Apply button. Please note that we do not accept applications by email.
We are an equal opportunity employer.
We evaluate qualified applicants without regard to race color religion sexsexual orientation gender identity genetic information national origin disability veteran statusor any otherprotected characteristic.
The US base salary range for this position is $125k135k
Here at Elekta you will make a difference. We are a MedTech company that provides software and hardware to hospitals and clinics all over the world.
We have a responsibility toward our partners and customers to deliver solutions in a secure and sustainable way. Both when it comes to financial and environmental matters but also for our employees to feel that they bring value wherever in the organization they may work.
Required Experience:
Exec
Employment Type
Full-Time
