Front Office Supervisor
Front Office Supervisor
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Job Description
The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations producing excellent feedback and guest satisfaction. Responds professionally and courteously to guests by providing accurate and timely information and services.
- Supervise daily shift processes ensuring all team members adhere to standard operating procedures.
- Train direct the work of resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
- Resolve customer issues complaints and problems in a quick efficient manner to maintain a high level of customer satisfaction and quality service.
- Build strong relationships and liaise with all other departments especially housekeeping reservations etc.
- Controls cash transactions at the front desk and maintains complete responsibility for the personal bank as specified by the hotel bank agreement policy.
Peachtree Group provides a comprehensive benefits package including medical dental vision disability and life insurance. We also offer a generous 401(k) retirement match. To support worklife balance we provide paid holidays paid time off and additional perks including access to our employee assistance program and fund.
Required Experience:
Manager
Employment Type
Full-Time
