Collections Representative II

Job Title

Collections Representative II

Classification

Collections Representative II

AutoReqId

545852

Department

Student Business Services

Division

Associate Vice President of Financial Services

Salary Range

Classification Range $3864 $6598 per month

(Hiring range depending on qualifications not anticipated to exceed $4700 $4950 per month)

Appointment Type

Ongoing

Time Base

Full Time

Work Schedule

Monday Friday 8:00 AM 5:00 PM

About CSUF

Standing on 241 acres in the heart of Southern California the University was founded in 1957 and has grown into a population of over 40000 students. As Titans we believe that diverse perspectives deepen our understanding. We are committed to giving students the support they need to graduate while responding to Californias revolving work force needs. At Cal State Fullerton we strive for continual improvement of students staff faculty and administrators through orientations training programs and professional development opportunities. As part of the Titan Community you have access to many campus facilities and services including but not limited to the Grand Central Art Center in Santa Ana the Arboretum and Botanical Garden at Cal State Fullerton cultural events and performances in the Clayes Performing Arts Center Cal State Fullerton Athletics sports events Titan Recreation Center and the Employee Wellness Program.

Job Summary

It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students faculty staff and administrators who uphold values of inclusive excellence free speech and an environment free from discrimination. We are continuously seeking individuals from various career disciplines that share the Universitys mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish.

About the Position:

Student Business Services is part of the Division of Administration and Finance. We operate as our universitys cashiers and collect allocate and safeguard funds between students banks other departments and various external sources. Account specialists are available to offer private consultation and personalized meetings to find payment solutions. Our customer service centers are ready to answer inquiries about student financial accounts and other related issues. We seek an exceptional individual to join our team as the Collections Representative II. The ideal candidate in this role should have a positive attitude and an active energetic mind characterized by highly ethical practices and a commitment to diversity openness flexibility integrity and kindness.

The Collections Specialist provides oversight to the university accounts receivable which include Extension and International Programs. Maintain a clear studentcentered philosophy and acts as the primary contact for the programs. Responsible for researching investigating analyzing and following up on student questions while at the same time providing excellent customer service and advice to students parents and university departments regarding Cal State Fullerton state and federal collection policies and procedures. Maintains confidentially and adheres to Family Educational Rights and Privacy Act (FERPA) privacy guidelines while reporting accurate financial data and details to staff students faculty and other customers. Utilizes indepth knowledge of Cal State Fullerton campus policies and procedures to complete assignments. Keeps up to date on industry standards and implements them when applicable. Interfaces with Heartland ECSIs SAL system to service loans and provides entrance and exit counseling. Processes deferments cancellations and rehabilitation. Assists with tuition health center and housing collection letters and phone calls. Works with collection agencies. Helps prepare annual Franchise Tax Board notices. Other duties as assigned.

Essential Qualifications

Two years of general office clerical or financial recordkeeping experience which has provided the required knowledge and abilities. Successful completion of a CSU campus training program in financial record keeping may be substituted for the required experience. A combination of education and experience which provides the required knowledge and abilities.

General knowledge of financial recordkeeping methods procedures and practices as well as arithmetic and general office procedures. Familiarity with or the ability to learn governmental financial recordkeeping methods. Ability to review financial documents for accuracy completeness validity and adherence to standards. Ability to compute and post figures rapidly and accurately maintain files and records and identify trace and correct errors. Ability to follow directions and interpret and apply written rules and regulations. Ability to establish and maintain effective working relationships with others. Ability to exercise tact courtesy alertness and sound judgment in responding to others. Ability to operate standard office machines such as calculators adding machines date stamps typewriters and/or word processors. Ability to use personal computers and automated accounting systems. Ability to read and write in English at a level appropriate to the position.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment which may be rescinded if the background check reveals disqualifying information and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position.

Preferred Qualifications

Three years of increasingly responsible financial recordkeep experience including two years in collections lending or a related field.

Special Working Conditions

Notice of NonDiscrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator

Additional Information

California State University Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment where students staff administrators and faculty thrive. Individuals interested in advancing the Universitys strategic goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who selfdisclose.

As of January 1 2022 the CSU OutofState Employment Policy prohibits the hiring of employees to perform CSUrelated work outside the state of California.

Multiple positions may be hired from this recruitment based on the strength of the applicant pool.

If you are applying for a staff position please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as a Graduate Assistant Teaching Associate Instructional Student Assistant or Student Assistant position.

Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.

Employee/applicant who applies for a position may be required to successfully complete jobrelated performance test(s) as part of the selection process.

Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration.

California State University Fullerton is not a sponsoring agency for staff or management positions (i.e. H1B Visas).

Hiring Preference

OnCampus CSUEU Employees