Assistant Vice President Insurance Claims Operations
Assistant Vice President Insurance Claims Operations
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Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI.
Inviting applications for the role of Assistant Vice President Insurance Claims Operations
Looking for someone with extensive domain expertise in P&C Insurance Claims and a proven track record of managing Service Delivery for large operations
Responsibilities
Should be able to manage large P&C Claims operations
Would be accountable for managing clients and internal stakeholders and partnering with them to successfully manage the operational delivery
Drive in achieving & exceeding all Internal and Customer key metrics
Plan and lead the of employee engagement rewards and recognition to help drive performance and mitigate attrition.
Develop staff by assessing Leadership competencies and promote training and career planning coach employees for career development. Provides inputs into hiring decisions.
Monitor performance of the cluster according to established standards. Provides performance feedback on Supervisors. Prepares fair accurate and thorough performance reviews. Accountable for meeting business goals. Coordinates with other units to ensure an alignment of processes to minimize revenue loss.
Monitor and ensure compliance with department business unit and regulatory agency standards and practices
Drive a culture of continuous risk assessment mitigation and appropriate customer communication
Review the E2E Metrics and identify risks opportunities Own the standard process design and control environment
Drive transformation projects from operations digital asset implementation standard methodologies framework case studies benchmarking for making processes more efficient and effective
Build impactful customer relationships; improve Net Promoter Score. maintain an existing book of business and drive revenue growth
Qualifications we seek in you!
Minimum Qualifications
Indepth E2E understanding of P&C Claims
Prior experience in managing Claims Underwriting functions & knowledge of Canadian Insurance will be an added advantage
Excellent operating skills People management Client management and managing other operational frameworks
Exceptional verbal and written communication and presentation skills. Should be able to prepare and present independently & confidently to senior leadership within GENPACT and Client organization
Proven track record of leveraging lean Six Sigma framework to drive continuous performance improvement
Sound knowledge of various digital technologies in the market example RPA AI NLP and ML Having implemented one / few of these will be a plus
The Individual should have exposure/experience to systematically evaluate business opportunities and an ambitious attitude to build on existing capabilities
Strong cross functional collaboration skills
Preferred Qualifications/ Skills
NonTechnical Graduate
Relevant Industry experience primarily managing Insurance Claims operations
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. For more information visit . Follow us on Twitter Facebook LinkedIn and YouTube.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
Chief
Employment Type
Full Time
