Leasing Coordinator Sales Coordinator - Seattle WA
Leasing Coordinator Sales Coordinator - Seattle WA
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Job Description
FullTime in Seattle WA $25.00 $27.00 / hr
Sentral is a network of communities redefining the way people live. Sentrals mission is to be the leading residential hospitality operator through superior performance enhanced experience and a network of connected communities. We take the convenience connection and comfort of home to new heightswe call it Home. Our oneofakind communities offer unrivaled locations innovative techenabled services and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the worlds best cities: Atlanta Austin Chicago Denver Los Angeles Miami Nashville Oakland Philadelphia Pittsburgh Portland San Francisco San Jose Santa Monica Scottsdale and Seattle with more coming soon.
Our core values reflect our commitment to our employees as we are service first in our actions value thinking like an owner and continuously strive to make one another better. We strongly believe in continuous personal improvement career growth and diversity in our workforce. With ongoing learning & development offerings leadership coaching and mentorship programs we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes.
Position Overview and Responsibilities
At Sentral we are building a team of peoplefirst focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a cando attitude a growth mindset and an entrepreneurial drive. Successful candidates will be proactive solutionoriented and have strong ownership of their work. The Sales Coordinator is on the front lines in assuring our residents feel loved from first point of contact and through the entire lifecycle. Sales Specialists are empowered to guarantee a positive and fluid experience by working to save our customers most valuable commodity time. This especially skilled person is core to the daytoday organization of the leasing department by qualifying leads scheduling tours assisting with applications and helping to close prospects on the highest net rent. Sales Coordinators are also responsible for assisting the team with reports collecting application materials from prospects answering phone calls and making sure all functions of the team are supported.
This is an inperson position located in downtown Seattle WA. The shift schedule is WednesdaySunday from 8am5pm.
What Youll Do:
Uphold Sentrals standards best practices policies and procedures and value of excellence in customer service
Establish rapport with residents and guests so they always feel loved
Oversee the daily leasing responsibilities of the community in accordance with company policies and standards
Oversee and coordinate welcoming new residents and guests
Assist with office management and clerical tasks
Record and update details of prospective residents current residents and guests in the property management software in a timely and detailed manner
Complete opening and closing procedures
Complete lease applications and assist with verification of application information; inform prospective residents of results
Inform maintenance team of any need for repair or cleaning
Maintain and store documentation effectively
Liaise with residents and guests to provide information and address their questions and concerns
Advertise available homes and conduct property tours as part of marketing activities
Maintain Availability List and Status Report determine the termination date of lease rentals
Conduct market analysis prepare market surveys and shop competitive communities
Prepare leasing activity reports and market survey reports on a regular basis for submission to corporate and ownership groups
Ensure that followup telephone calls are made to all qualified unclosed traffic within 24 hours
Provide backup for Experience team and homeshare efforts related to guest checkins and outs
Assist Marketing Department in organizing and creating resident functions and newsletters
Accept rent payments security deposits and other applicable fees
Follow all local city and federal regulations
Maintain compliance with Fair Housing requirements and all applicable laws codes and ordinances
Own the move in experience for our future residents to include updating property spreadsheets and communicating outstanding move in items
Manage the booking of guest suites & coordinate turnover with Experience Team and Maintenance to ensure readiness and successful checkins
Conduct New Resident Orientations as needed
Perform other related duties and assignments as needed and assigned
Skills and Experience
High School Diploma or equivalent required; some college preferred
Experience in a customer servicerelated industry specifically sales or apartment leasing experience (leaseup experience preferred) or a combination of accounting skills/education with customer service experience
Knowledge of established leasing practices and procedures
Willingness to participate in training in order to comply with new or existing laws
Familiarity and competence with Microsoft Office Suite Excel skills highly preferred.
Excellent scheduling and calendar management skills
Strong oral and written communication skills
Strong decisionmaking and problemsolving skills
Must possess strong attention to detail organizational and time management skills
Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem
Ability to work a flexible schedule including evenings and weekends
Sentral Benefits
Healthcare Coverage: We are committed to providing comprehensive healthcare plans (medical dental vision and other benefit options) to our team members and their families.
Time Off: Sentral fosters a flexible work lifestyle by offering paid time off paid holidays & volunteer hours to all fulltime team members.
Matching 401K: To help you reach your savings goals we offer a 401(k) plan with a match.
Career Development: We offer extensive learning and development opportunities to support growth.
The following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role:
Work in a space that includes indoor and outdoor spaces with and without covering
Move throughout the property for extended periods of time
Transport boxes and equipment weighing up to 20 pounds
Communicate with other persons in the building
Observe details in surrounding areas and on a screen
Required Experience:
IC
Employment Type
Hourly
