Customer Onboarding Manager french speaking
Customer Onboarding Manager french speaking
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Job Description
AsourCustomer Onboarding Manager you should be a smart articulate and outgoing individual who loves teaching training & all things hospitality related. We would prefer if you had some experience in any of the hotel travel or global distribution industries but we particularly want someone who is able to clearly and enthusiastically transfer their deep knowledge to both clients and colleagues.
As an IC3 level team member you are excited to engage our largest and most important clients in order to test your skills in the large and diverse world of hospitality. You have proven you can manage relationships with smaller clients while ensuring their success and improving their Mews product usage. Or similar experience in the world of hospitality.
Your mission should you choose to accept it:
- Leading medium and high value clients as well as Enterprise Groups of properties through the onboarding process
- Conducting training courses on the use ofthe Mews HospitalityCloud fornew and existing customers and/or Mews employees
- Liaising with customers via video conferencing and email to educate and motivate them throughout the onboarding process
- Develop and maintain training courses via web cast video and/or our online classroom
- Ensuring existing trainingprogrammesmeet and/or exceed customer needs
- Coordinating/facilitating ad hoc (online) training sessions during Onboarding process
- Consulting hotels proactively on ways to improve usage of the Mews system
Youll be a great fit if you bring a few of the below with you:
- Higher Education preferably in Hotel Management/IT/TravelBusiness
- Ability to work in a fastpaced company and ready to work both independently or as part of a team
- Outgoing social and ready to communicate with colleagues clients and partners across various countries and at different organizational levels
- Ability to take feedback learn quickly and adapt to new situations
- We love collaboration and ideas so being able to share fresh ideas and suggestions in order to move the company forward is key
- A genuine interest in innovative software and disruptive tech
- Experience with project management training and onboarding
Required Experience:
Manager
Employment Type
Full Time
