On-Call Outreach Intake Support Officer

Position Details:

Hours: Flexible Fulltime 76 hours per fortnight)

Pay Rate AUD $ 45.64 49.12 (Hourly)

Location: Cairns

About True

True Relationships and Reproductive Health (True) is a leading provider of reproductive and sexual health services to people in Queensland. True offers expert clinical services education and counselling across Queensland.

True is an Equal Employment Opportunity (EEO) employer and values social and cultural diversity.

About the Role

The OnCall Outreach & Intake Support Officer will play a key role in managing the oncall roster and coordinating outreach services. This position involves overseeing the oncall roster and supporting our therapists as they deliver outreach services to communities around Cairns and beyond. Additionally the role includes providing support for the Intake Officer when needed ensuring smooth administrative processes and efficient client intake management.

Our Cairns Sexual Service provides vital therapeutic support to survivors aged 12 and older. In partnership with Queensland Police and Queensland Health we offer a 24/7 oncall response assisting survivors at hospitals or police stations within 30 minutes of notification. The service ensures immediate crisis intervention connects survivors to free counseling and support and advocates for their rights and autonomy. The role also involves coordinating outreach programs that extend critical services to outlying communities and priority populations.

We are looking for an experienced multitasker someone who is well organized and can keep the OnCall & Outreach functions of our service running smoothly. Strong knowledge of the impacts and dynamics of sexual and violence.

The role of the OnCall Outreach & Intake Support Officer at Cairns Sexual Service (CSAS) is to:

• Manage incoming/outgoing communication including emails mail and service requests.
• Develop and optimise oncall staff rosters and divert the oncall phone inside and outside of business hours.
• Address urgent scheduling issues and fill OnCall shifts due to unplanned leave or emergencies.
• Provide administrative support to oncall support workers and therapists delivering scheduled outreach work.
• Contribute to service delivery development responsive to client and community needs.
• Provide crisis support to clients aged 12 and over who have been sexually ed.
• Serve as backup for Intake & Administration Officer when needed.
• Record client intake data and report on service hours for funding purposes.
• Debrief on OnCall Intake & Outreach matters and refer complex cases to line management.
• Facilitate training and mentor OnCall Support Workers.
• Maintain files according to procedures and participate in audits.
• Assist in developing new procedures for OnCall and Outreach programs.
• Work within the standards and principles of Trues framework for safeguarding children and vulnerable adults.

Selection Criteria

• Certificate/diplomalevel qualifications or transferable skills in human services or nursing or significant current progress towards same and/or relevant work experience.
• Experience or willingness to provide crisis support.
• Proven experience in a rostering/scheduling role within the crisis response sector and handling incidents effectively.
• Ability to remain calm under pressure and find solutions to complex rostering challenges.
• Ability to work both autonomously and as part of a multidisciplinary team
• Demonstrated understanding of the issues facing survivors of sexual violence and current issues in the area of sexual including relevant legislation.
• Excellent communication skills both written and verbal.
• Desirable knowledge of interagency protocols in relation to responding to sexual .
• Demonstrated ability to provide appropriate and timely written case notes.
• Rigorous management of bilateral agreements and associated commitments.
• Highlevel resilience to fulfill the demands of the role.
• Current Queensland C Class drivers license.
• Current Positive Notice Blue Card or registered with an approved regulated workforce.
• Compliance with Trues vaccination policy.

What We Offer

• 5 weeks annual leave with 17.5 leave loading
• Access to notforprofit salary sacrificing benefits
• Access to Employee Assistance Program
• Access to the GO1 online course library

How to Apply

Please submit a cover letter addressing each of the below selection criteria and your CV include the names and contact numbers of two referees through the apply now portal.

Aboriginal and Torres Strait Islander people are encouraged to apply.

Enquiries

For further information about the position please contact People and Culture at