Senior Associate - Operations
Senior Associate - Operations
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Job Description
Primary Details
Time Type: Full timeWorker Type: EmployeeResponsible for customer service and resolving customer enquiries to ensure that client satisfaction is achieved to follow the Companys policies and procedures and protocol.Primary Responsibilities
Strategy and Planning
Nil
Policy Process and Procedures
Maintain product system and process knowledge
Ensure compliance with all relevant internal instructions and external regulatory requirement
Attend relevant product and skill courses and passing on relevant points to other staff
Environmental Awareness/Customer Focus
Assist customers with initial usage of products and ongoing problem resolution
Focus on delivering excellent customer service and provide an enjoyable customer experience
Investigate resolve or escalate all client complaints in a timely fashion
Technical Performance
Utilize product knowledge to resolve customer enquires
Demonstrate the necessary technique and skills to perform the job
Produce quality of work
People Management
Nil
Preferred Competencies/Skills
Customer service skills
Presentation and communication skills
Problem solving and negotiation skills
Basic computer and typing skills
Preferred Experience
Minimum 2 years call center experience in service industry preferably with insurance financial or retail industry
Preferred Knowledge
Product knowledge of general insurance industry
QBE Cultural DNA
Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) because we know its not just what we do that matters its how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:
We are customerfocused
We are technical experts
We are inclusive
We are fastpaced
We are courageous
We are accountable
We are a team
All employees are expected to adhere to QBEs Code of Ethics and Conduct and apply sound risk management practices
US Only Disclaimer
To successfully perform this job the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.
Global Disclaimer
The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employees normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company to each other and to our customers suppliers communities and governments. It provides clear guidance to help us to make good judgement calls.
Skills:
How to Apply:
To submit your application click Apply and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Required Experience:
Senior IC
Employment Type
Full-Time
