Inviting applications for the role of Human Resources Operations Senior Process Associate Turkish Remote Poland

In this role you will provide consistent and professional support to associates across EMEA region enquiries and requests through case management tools.

Responsibilities

1. Support of HR in the HR administrative function and also payroll activities. Is the primary point of contact between HR and employees

2. Administer employee lifecycle programs depending on the scope of responsibilities (stream or market based)

3. Preparing necessary documents for employees

4. Review/Audit HRO transactions (action & reasons) to provide expert opinion on whether the transaction follows policies & process

5. Work closely with Operations Team to provide feedback on quality

6. Conduct Quality meetings with the team to analyze errors. Drive accountability with team leads and their teams to meet quality performance goals and ensure program standards are met on a weekoverweek basis

7. Ensure selfexpertise of the subject matter (process updates policies Quality Teams Standard Operating Procedure)

8. Indulge in nurturing new hires & tenured bottom performers via additional audits & actions to provide the hyper care required to improve quality performance

9. Contribute towards the process of define update innovate the quality frameworks to meet client expectations and raising the bar continuously on Quality. Actively rereview decision accuracy audits to ensure accuracy and alignment with quality process

10. Implementation and effective usage of different Quality Check Tools best practices and procedures

11. Contribute towards overall process improvement ideas insights and projects to enhance processs key performance indicators & value adds

12. Accountable for performance standards for the assigned set of analysts Quality Performance benchmarks & continuous improvement in a weekly/monthly manner

13. Responsible to partner & contribute on classroom training delivery with respective team leader or training specialists. Also engage in refresher training as per training need identifications & action plans for continuous improvement

14. Assures HR policies and processes are followed by all involved parties for assigned scope as per process agreements (escalate inconsistencies)

15. Establish and/or update process documentation (standard operating procedures process maps template creation)

16. Constantly strive for process improvements by identifying process gaps and participating in improvements initiatives within own area of responsibility and by sharing across team

17. Ensure services delivered are in accordance with established Service level Agreement (SLA) and internal Key Performance Indicators (KPI)

18. Complete mandatory trainings and assignments in timely manner

19. To perform other duties as assigned by the Team Lead as and when required

20. Manage the reclassification files (training payment of advance requests payment of premiums startups transfer elements to payroll to establish balances for any account) . Track benefits in kind e.g. company vehicles

Qualifications we seek in you!

Minimum Qualifications / Skills

1. Analytical and problemsolving skills.

2. Bachelor / Masters degree.

3. Knowledge of MS office applications: Word Excel Outlook.

4. Proficient Turkish and English (C1.

5. Professional background involving problem solving and dealing with internal customers.

6. Ability to work with confidential/sensitive data.

7. Prioritization capability.

8. Privacy management.

9. Knowledge of labor law and payroll.

Preferred Qualifications/ Skills

1. You have experience in working in the HR / Administration Team

2. Workday and Service Now knowledge will be an asset

3. Previous experience working in Shared Services

What can we offer

Attractive salary.

Stable job offers employment contract.

Work in a multicultural environment;

Various trainings (initiating soft skills).

Possibility of development;

Benefits (Meal Tickets Medical Services Insurance additional vacation days partner discounts).

As an Equal Opportunity Employer we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose a photograph with your CV as part of the application process. It is the candidates absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed.

Kindly please see our Privacy Notice for Employment Candidates: is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. For more information visit . Follow us on Twitter Facebook LinkedIn and YouTube.

Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.