Lead Server
Lead Server
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1 Vacancy
Job Description
Raines Co. Your Future is Now
Position Summary: The server is responsible for providing the highest quality of service to guests in an attentive courteous and efficient manner. Service guests by receiving and delivering their order and collecting payment.
We offer Medical/Dental/Vision benefits a generous PTO program points based bonus daily pay an Employee Referral bonus program and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.
Established in 1988 as a familyowned business we have grown into a fully integrated development management and investment company that develops operates and owns the worlds leading hotel brands as well as boutique hotels. Raines has maintained a familyoriented culture that believes in building relationships with our associates with our partners and within the communities where we operate.
Essential Job Functions
- Ensure customer satisfaction while performing server duties.
- Assist in ensuring product quality restaurant cleanliness maintenance and security standards are met.
- Help ensure team provides fast friendly and accurate service.
- Delegate tasks to team and provide followup and proactively assist fellow staff members.
- Engage each guest to ensure they had a memorable experience.
- Write MODs reports and drop deposits at the end of service when Manager/Supervisor isnt present.
- Maintain register when manager isnt there.
- Assist in training new staff members.
- Communicate with the Restaurant Manager on a consistent basis.
- Assist in implementing new policies with the Restaurant Manager.
- Prepare and serve food and drinks for guests using suggestive selling techniques.
- Have a thorough knowledge of menus and applicable specials.
- Ring food orders into computer immediately collect money from guests for entrees served and make change.
- Ensure orders are accurate and presented in a timely manner.
- Prebus all tables removing soiled dishes after each course.
- Be able to operate the hotel computer system.
- Perform opening and closing procedures along with side work as assigned.
- Maintain a clean and efficient restaurant.
- Know and comply with state food handling and liquor laws.
- Engage guests in a cordial efficient and professional manner.
- Perform all set up and side work.
- Adhere to hotel grooming standards.
- Assist host and food runner as situations arise.
- Resolve guest complaints and perform service recovery when required (escalate complaints to immediate supervisor if needed)
Education
High school education/GED.
Experience
- Previous experience in a hotel or related field preferred.
- Ability to listen and communicate effectively
- Excellent customer service skills
- Strong organizational and time management skills
- Previous experience in a restaurant serving role
- Problem solver
- Previous experience in a fastservice restaurant
- Ability to work evenings mornings holidays and weekends.
- Ability to crosscommunicate with front and back of the house
Hours required
Scheduled days and time vary based on hotel needs. Must be able to work weekends and holidays.
Skills and Abilities
- Must be able to pass TIPS certification/alcohol awareness training and food handler training.
- Knowledge or and ability to operate a computer.
- Ability to regularly lift and/or move up to 30 pounds.
Raines is proud to be an Equal Opportunity Employer
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Preemployment background check required.
Employment Type
Full-Time
