Technology Support Technician - Internal Only
Technology Support Technician - Internal Only
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$ 58095 - 90804
1 Vacancy
Job Description
Job Summary
$58095 $90804 / year DOQ FullTime County Benefits
Performs responsible work providing information training and/or assistance assembling installing and troubleshooting computer systems ancillary equipment and software to County employees regarding the use of information technology through training consultation and direct help depending on area of focus.
Responsibilities
Provides help desk support for hardware software network communication security and primary business applications to endusers; provides training with the deployment of new or replaced systems.
Technology Training Determines and provides the professional delivery of computer training programs (formal and informal) including content and design delivery scheduling announcements enrollment/registrations and evaluation; conducts formal computer training sessions for all computer ability levels of the County staff to improve business skills and processes; monitors and reports on staff progress with technology training and administers mandatory technical training to include cyber security email and internet use training.
Consults with employees on computer hardware and software problems and determines business process application solutions to the problems and assists users with the implementation of the solutions.
Researches and develops training plans and materials for new technology/software and apply the materials to new training sessions; provide special focused training for individuals and small groups to enhance enduser understanding and staff productivity.
Technology Support Performs installation configuration maintenance and other support tasks on desktop computers laptop computers mobile devices and peripheral equipment in support of County users; processes incoming orders for computers and related equipment and software; evaluates requirements of endusers and recommends purchase of equipment to meet needs; assists in planning larger projects involving upgrade networks and other large purchases; monitors inhouse inventory of spare parts orders replacements as needed.
Implements maintains and supports computer systems including installing updates and patches managing regularly scheduled system and data backup managing antvirus/threat protection and other data center operational tasks.
Performs other duties as assigned.
Qualifications:
Any combination of education and experience equivalent to an Associates Degree in information sciences computer science or related field; some computer enduser training/support experience; experience in working with software systems application and network products; some experience in operating maintaining and troubleshooting various computer systems depending on area of focus.
Must possess or obtain within 30 days of hire a valid Virginia drivers license and have an acceptable driving record based on James City Countys criteria.
Knowledge of the principles and techniques of adult learning practices; techniques and principles of information systems; end user computing devices and related software including word processing spreadsheets database managers communications programs mobile device applications and other major end user software solutions knowledge of principles and processes for providing customer service including setting and meeting quality standards for services and evaluation of customer satisfaction; and/or knowledge of operating systems including Microsoft Windows Linux Mac OS/iOS; setting up maintaining and troubleshooting server desktop and mobile computing devices server and network based data storage systems operating systems standard office applications Ethernet communication networks for both wired and wireless environments depending on area of focus.
Skill in the use of computer software including Microsoft Office Suite Apple IOS Microsoft Windows web browsers PDF creation tools and computer based training development software; problem analysis and resolution.
Ability to conduct formal training classes; match user needs with computer software and hardware and to recommend solutions to meet end user needs; perform routine computer equipment assembly; evaluate new hardware and software and recommend those appropriate for County users; manage time and to keep schedules; establish and maintain effective working relationships with users and vendors; and make decisions and recommendations in accordance with established policies and procedures; work with individuals and groups of different technical abilities; prepare documentation reports and presentations; depending on area of focus must have ability to instruct others in the effective use of networks microcomputers related equipment and software.
Click here for full job description. Accepting applications until 11:55pm EST on 04/25/2025. Cover letters and resumes may also be attached but afully completed application is required for your application to be considered.
James City County is dedicated to building a diverse workforce and is committed to providing reasonable accommodations. If you need assistance with completing the employment application please contact the HR Department ator email
Required Experience:
IC
Employment Type
Full-Time
