Customer Support Service Manager FMD
Customer Support Service Manager FMD
Posted on :
21-04-2025
Employer Active
1 Vacancy
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Job Description
Description
Are you looking for a new challenge and more than just a job Do you want to shape the future with us We want to further develop Campus Founders Ventures GmbH together with you.
In Summer 2025 Campus Founders opens its new building called GRAVITY with coworking and cocreation areas as well as a media studio community and event spaces.
In your role as Customer Service Manager at Campus Founders Ventures you coordinate services and activities for members and create a vibrant welcoming atmosphere that fosters interaction and collaboration.
In Summer 2025 Campus Founders opens its new building called GRAVITY with coworking and cocreation areas as well as a media studio community and event spaces.
In your role as Customer Service Manager at Campus Founders Ventures you coordinate services and activities for members and create a vibrant welcoming atmosphere that fosters interaction and collaboration.
Your fields of action in a glance:
- Development of offers and their as part of a scalable residency program.
- You are the main point of contact for our residents and see yourself as their host creating an optimal working environment.
- You track and evaluate how residents make the best use of the services we offer and participate in activities you invite.
- You become an expert for our residents understanding their individual needs providing tailored advice and developing customized service offerings.
- You focus on the users and residents with the goal of maintaining existing partnerships and developing new residents into longterm partnerships.
- You accompany our residents from onboarding to offboarding both through our digital tools and personally within our space.
- You assist in defining workflows and UX/UI requirements for our digital applications to ensure a seamless user experience for the residents.
- You are responsible for maintaining and updating user accounts in our CRM and management system including managing the deal flow and overseeing contract and invoice management.
Youre a good fit for us if you bring the following:
- You have completed training or a degree in hospitality business administration or relevant experience in membership management partnership or partner success.
- You possess excellent interpersonal and communication skills enabling you to interact effectively with members and handle their concerns professionally.
- Your approach is innovative and proactive; you develop and implement ideas to enhance member engagement.
- You bring initial experience working with data management systems and operational processes and add knowledge about HubSpot and OfficeRnD as a plus.
- You are fluent in German and in English spoken and written.
Whats in it for you:
A wideranging area of work and responsibility with a very varied range of tasks:
- You will play a key role in the success of the next generation of successful startups.
- You will develop with us a firstclass network of organizations and people in the startup world.
- You will be part of a passionate energetic diverse and international team in an exciting and fun environment.
- You will actively shape our curious openminded productive and startupfriendly community.
- You will enjoy longterm personal development opportunities and a competitive salary.
About us
We are Campus Founders the entrepreneurship and innovation center in train support and promote startups in all phases of their development we educate talents inspire entrepreneurship and innovation. We score with a unique educational environment and an international network of universities research and educational institutions top institutes and numerous global market leaders. We act like a startup ourselves are growing rapidly and have big plans. In Heilbronn one of the most dynamic cities in Germany in a place that is currently developing into Europes most successful center for startups and entrepreneurship.You are curious proactive and want more than just an exciting job You want to help shape a great future Welcome to the team!
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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