Senior Technical Program Manager Cloud Operations
Senior Technical Program Manager Cloud Operations
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1 Vacancy
Job Description
Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseyas bestinbreed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained strong doubledigit growth over the past several years and is backed by Insight Venture Partners a leading global private equity firm investing in highgrowth technology and software companies that drive transformative change in the industries they serve.
Founded in 2000 Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our awardwinning solutions go to and for more information on Kaseyas culture please click here: Kaseya Culture.
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD being GRITTY being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers and the betterment of their careers and longterm financial wealth.
Position Overview
The Senior Manager Cloud Operations is responsible for managing a portfolio of projects within a product suite driving across diverse teams and ensuring alignment with business objectives. This role acts as a critical bridge between development and product teams addressing technical and operational gaps to optimize processes and improve collaboration. The TPM ensures that technical solutions align with product strategies while maintaining a focus on delivery excellence. Additionally the role demands expertise in organizational change management (OCM) to ensure smooth transitions during project implementation and foster the adoption of new processes and technologies. Strong financial acumen including budgeting forecasting and resource management is essential.
Key Responsibilities
Portfolio Management
- Oversee a portfolio of projects within a defined product suite ensuring alignment with organizational goals and priorities.
- Manage multiple concurrent projects balancing resources and schedules to deliver highquality outcomes.
- Establish project objectives timelines deliverables and success metrics across the portfolio.
Stakeholder Collaboration
- Collaborate closely with product managers engineering teams and COE leads to define project scope milestones and technical feasibility.
- Foster clear and continuous communication across teams ensuring alignment on project goals priorities and progress.
- Clear and concise communication and reporting with Executive teams and Stakeholders ensuring visibility of project status risks and key milestones.
- Bridge technical and operational gaps between development and product teams fostering better alignment optimized workflows and stronger collaboration.
- Act as a liaison between onshore and COE teams to ensure seamless and delivery.
Center of Excellence (COE) Oversight
- Provide handson leadership to COE teams ensuring clear understanding of tasks priorities and deadlines.
- Monitor and manage COE team performance identifying and resolving challenges to maintain project momentum.
- Build strong relationships with COE leads fostering a collaborative and resultsdriven environment.
Organizational Change Management (OCM)
- Plan and execute change management strategies to ensure successful adoption of new technologies systems and processes.
- Develop communication plans stakeholder engagement strategies and training programs to address resistance and drive user adoption.
- Assess organizational readiness and lead initiatives to prepare teams for upcoming changes.
- Familiarity with IT Development Product and Business Operations (Finance Accounting Procurement Legal HR) to ensure comprehensive change management strategies that address diverse organizational needs.
- Track and report OCM progress identifying areas for improvement and recommending solutions.
Financial Management
- Financial management skills including tracking actuals vs. spend managing multiyear cash flow budgeting and demonstrating an understanding of financial models and forecasting using Excel.
- Ensure financial accountability by providing accurate and timely financial reports and ROI evaluations for projects.
Resource Management
- Optimize resource allocation across the portfolio to maximize efficiency and delivery outcomes.
- Collaborate with team leads to ensure appropriate staffing and skills alignment for project needs.
- Anticipate future resource requirements and proactively address gaps to maintain project momentum.
Project
- Develop and manage project plans for all initiatives outlining scope timelines milestones and deliverables.
- Identify project dependencies risks and mitigation strategies keeping stakeholders informed of potential challenges and solutions.
- Ensure all projects adhere to governance quality standards and best practices throughout the lifecycle.
Technical Collaboration & Deployment
- Partner with engineering and development teams to deliver robust and scalable solutions within the product suite.
- Support DevOps practices infrastructure upgrades and Public/Private cloud integrations as part of project .
- Oversee testing implementation and initial support phases to ensure smooth deployment and handover.
- Identify and address operational inefficiencies and gaps aligning development processes with product team requirements to enhance delivery outcomes.
Continuous Improvement
- Conduct postproject evaluations to identify lessons learned and recommend process improvements for future initiatives.
- Advocate for process optimization and efficiency improvements across the portfolio incorporating feedback from stakeholders and teams.
SaaS Environment
- Experience working in a SaaS environment with largescale cloud deployments.
- Familiarity with observability and monitoring tools such as Prometheus Grafana or Datadog.
- Knowledge of compliance frameworks such as SOC 2 ISO 27001 CMMC or GDPR.
Qualifications
Experience:
- Proven track record of managing portfolios of projects within a product suite delivering largescale technical initiatives.
- Demonstrated experience leading Center of Excellence (COE) teams with handson involvement in managing global project .
- Expertise in organizational change management planning and including communication training and stakeholder engagement.
- Strong background in program management for software development infrastructure and Public/Private cloud technologies.
Skills:
- Advanced knowledge of OCM best practices including readiness assessments resistance management and adoption tracking.
- Financial management expertise including actuals vs. spend tracking multiyear cash flow budgeting and financial modeling/forecasting using Excel.
- Strong resource management capabilities to optimize staffing and ensure delivery excellence.
- Clear and concise communication skills for executive reporting and stakeholder engagement.
- Advanced understanding of Agile Scrum and traditional project management methodologies.
Technical Knowledge:
- Familiarity with DevOps pipelines Public/Private cloud platforms and tools such as Jira MS Project or ServiceNow.
- Knowledge of containerization (Docker Kubernetes) and modern software development practices is a plus.
Education:
- Bachelors degree in Computer Science Engineering or a related field. PMP Agile or equivalent certifications are preferred.
Join the Kaseya growth rocket ship and see how we are #ChangingLives !
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race religion age ancestry gender sex sexual orientation national origin citizenship status physical or mental disability veteran status marital status or any other characteristic protected by applicable law.
Required Experience:
Manager
Employment Type
Full Time
