Attendant - Slots
Attendant - Slots
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Salary Not Disclosed
1 Vacancy
Job Description
Why Ballys
Ballys Corporation is a global casinoentertainment company with a growing omnichannel presence currently owning and managing 15 casinos across 10 states a golf course in New York a horse racetrack in Colorado and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle UK further expands its international footprint and enhances its diverse entertainment offerings. It also owns Ballys Interactive International formerly Gamesys Group a leading global interactive gaming operator Bally Bet a firstinclass sports betting platform and Bally Casino a growing iCasino platform.
With 10600 employees the Companys casino operations include approximately 15300 slot machines 580 table games and 3800 hotel rooms. Ballys also has rights to developable land in Las Vegas post the closure of the Tropicana.
Upon completion of the announced merger with The Queen Casino & Entertainment Inc. (Queen) the above portfolio is expected to be supplemented with four additional casinos across three states one of which will be an additional state that expands Ballys jurisdiction of operations to include the state of Iowa. Queen will also add over 900 employees and operations that currently include approximately 2400 slot machines 50 table games and 150 hotel rooms to the Ballys portfolio. Ballys will also become the successor of Queens significant economic stake in a global lottery management and services business through its investment in Intralot S.A. (ATSE: INLOT).
Responsibilities:
Monitors the operation of assigned slot machines and participates in the payment of manual jackpots.
Responsible for the replenishment of ticket printer paper & the exchange of currency as requested by
customers.
Interacts with players to ensure a positive gaming experience & to issue complimentary amenities per
company guidelines.
Adheres to regulatory departmental and company policies in an ethical manner including those
pertaining to federal and state regulator laws and guidelines and ensures required gaming licenses are
valid and up to date.
Actively patrol assigned sections for opportunities to surprise & delight guests with the slot
entertainment experience by creating a fun highenergy environment through the celebration of slot
wins and building players perception of luck attentive upbeat and enthusiastic behavior during each
interaction throughout the shift.
To identify and inform guests on the casino floor playing machines without slot cards the benefits of
becoming a club member and creating membership.
Clearly communicates functionality of Slot Floor (i.e. ATMs Ticket Redemption Machines and general
ticket in/ticket out processes). Responds to the right customers in the right order for service requests
including slot candle lights radio and customers while meeting or exceeding department service
standards.
Resolves minor guest complaints through the use of our service recovery procedures with a sense of
urgency and empathy with approved levels of authority
Keeps slot areas clean secure and well maintained.
Knowledgeable of the Indiana Gaming regulations as well as the companys internal controls policies
and procedures.
Must be able to work in an environment with secondhand smoke loud noises and large crowds.
Must be able to stand and walk for prolong periods of time 7 hours).
Always follow the Company Service Standards model.
Must be available for regularly scheduled work and be able to work a variety of hours holidays and
weekends.
Other duties may be assigned at any time.
Qualifications:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The
requirements listed are representative of the knowledge skill and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability
to learn multiple gaming software applications. Ability to learn software applications quickly.
Whats in it for you:
Competitive Salary with annual performance reviews
Comprehensive health coverage plan that includes medical dental and vision
401(K)/ Company Match
Access Perks and Childcare discounts
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
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Employment Type
Full Time
