Technical Support Engineer for NMS Systems

INTRACOM TELECOM is a global telecommunications systems and solutions vendor recognized as a market leader for over 40 years. At the forefront of innovation in wireless access and transmission we offer a competitive software portfolio alongside a comprehensive range of professional services across multiple technology domains.

Our mission is to shape the future through technology with human capital as the key driver of success in todays fastpaced business environment. Our highly skilled professionals are instrumental in realizing our vision and delivering highquality solutions to our global clientele.

As part of our continued expansion we are seeking a Technical Support Engineer NMS Systems to join our skilled international team. This position offers the opportunity to work on highavailability Network Management Systems (NMS) supporting transport and fixed wireless networks deployed in realworld customer environments across the globe.

The successful candidate will provide technical support for NMS applications used in managing both inhouse and thirdparty telecom systemsspanning mobile backhaul and fixed wireless access infrastructures. You will participate in the deployment configuration and operational support of NMS platforms for international clients contributing to both reactive troubleshooting and proactive system enhancements.

Responsibilities:

• Provide handson technical support for NMS systems in telecom transport and access networks
• Participate in the deployment configuration and validation of NMS platforms (on physical or virtual infrastructure)
• Diagnose and resolve technical issues related to application server and database performance
• Support international project implementations remotely or onsite ensuring smooth integration and operation
• Interface with engineering teams to escalate complex issues and improve product robustness
• Maintain clear documentation on configurations procedures and known issues
• Stay current on emerging tools trends and technologies in NMS and telecom system management

• University or Technical Education degree in Electrical Engineering Electronics Computer Engineering or Computer Science
• Handson experience with server setup (physical and virtual environments)
• Practical knowledge of SQL and experience with database administration (PostgreSQL MySQL or Oracle)
• Strong understanding of Linux systems and commandline tools
• Fluency in English both written and spoken
• Availability and willingness to travel internationally for projectrelated activities
• Strong problemsolving mindset with a detailoriented analytical approach
• Adaptable proactive and able to manage multiple responsibilities under tight deadlines
• Eager to learn and grow in a fastpaced technically complex environment

Desired skills:

• Experience as a Support Engineer for NMS systems or application servers
• Experience in scripting languages for system software testing and verification purposes
• Basic knowledge in Telecommunications / Networking
• Proficiency with Microsoft Office tools particularly Excel
• Fluency in a second foreign language (e.g. Spanish French Russian Italian)

Personal Attributes:

• Customercentric attitude with strong communication and interpersonal skills
• Ability to work both independently and within crossfunctional teams
• Calm and focused under pressure with a structured approach to troubleshooting
• Committed to delivering highquality results and exceeding expectations

INTRACOM TELECOMoffers an excellent working environment that fosters team spirit collaboration and continuous learning. Career progression is based on performance and we provide competitive remuneration aligned with our core belief: Our competitive advantage is our human capital.

Additional benefits include:
A companyprovided bus service for employee convenience.
Continuous training and professional development to stay ahead of technological advancements.
An equal opportunity workplace that values diversity ensuring fair treatment regardless of ethnicity nationality religion disability gender sexual orientation union membership political affiliation or age.