Technical Support Specialist - Devices
Technical Support Specialist - Devices
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Job Description
Technical Support Specialist Devices
Start Date: June 2nd 2025 Training is 7 weeks onsite in the Omaha NE office. There is no PTO allowed during training. (You will have Juneteenth 06/19 and July 4th off)
Location: Omaha NE Office 1926 S 67th St Suite 200 Omaha NE 68106. You will be expected to be in office 2 days a week post training.
Hourly Rate: $22 per hour
Toast is driven by building the restaurant platform that helps restaurants adapt take control and get back to what they do best: building the businesses they love.
Bready* to make a change
As a Technical Support Specialist you will provide a worldclass experience to our Toast Customers through answering incoming customer questions from multiple channels including phone chat and email. You are driven with purpose to resolve solutions and act as a Toast expert to help Toasts customers thrive. You are hungry to learn deliver a hospitality mindset and are excited to showcase our rapidly expanding hardware and software suite. To thrive as a Technical Support Specialist at Toast you are resilient motivated to deliver high quality customer interactions and excel in ambiguous environments.
The Device campaign at Toast helps our restaurant customers from the call center with our cloudbased system to ensure the clients functionality security and PCI compliance. The team resolves immediate concerns identifies potential issues and provides customized configuration recommendations.
About this roll* (Responsibilities)
- Leverage your Toast product knowledge and customer service skills to answer incoming calls chats and/or casework from Toast Customers
- Deliver a top tier customer experience through creative problemsolving and consistent probing to craft accurate & timely outcomes for Toast Customers
- Conduct Toast procedures to escalate and coordinate the customer response in accordance with Toast values
- Expand your knowledge of Toasts hardware and software weekly through professional development time trainings knowledgebase articles and the experience gained from performing the roll
- Provide solutions for restaurant operators with network and hardware issues such as configuring ISPs Meraki router appliances DHCP and wireless coverage
- Document steps to resolutions escalations identify problem areas and opportunities research and deliver solutions to enhance the quality of service
- Advise on value added features and benefits of compatible products as appropriate
Do you have the right ingredients* (Requirements)
- 1 years of experience in a role responsible for customer satisfaction and championing the customer experience
- Success operating independently and navigating competing priorities in a constantly changing environment
- Proven track record of success navigating and troubleshooting technical tools for instance hardwired and wireless devices supporting a Point of Sale system (Routers Switches Printers)
- Strong communication organizational and influencing skills
Special Sauce* (Nonessential Skills/Nice to Haves)
- Experience with Apple Laptop Salesforce Five9 Meraki Dashboards or Slack
- Comprehensive knowledge of WAN LAN and WLAN technologies and theories
- Experience answering incoming phone calls and ticketing systems
- Experience working in the tech industry or for a SaaS company
- Open to schedules that include weekends holidays and nights
Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract retain and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters changing needs. Learn more about our benefits at puns encouraged but not required
Diversity Equity and Inclusion is Baked into our Recipe for Success
At Toast our employees are our secret ingredientwhen they thrive we restaurant industry is one of the most diverse and we embrace that diversity with authenticity inclusivity respect and humility. By embedding these principles into our culture and design we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters inperson collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally check out: today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process please contact .
Required Experience:
Unclear Seniority
Employment Type
Hourly
