Parts Counter Representative 2nd Shift
Parts Counter Representative 2nd Shift
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Salary Not Disclosed
1 Vacancy
Job Description
Company Introduction:
Our familyowned and operated business is driven by our 4 Es of Doing Business Effective Efficient Equity and Expansion. We look for exceptional candidates who embrace our values to join our team. If you possess a strong work ethic and an appetite to increase your experience skill set and knowledge as a Parts Counter Representative 2nd Shift with an established organization you could be the right fit for Rihm Family Companies. Please apply today.
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BENEFITS WE OFFER:
- VERY COMPETITIVE PAY!
- Generous Personal Time Off Plan (PTO) Holidays
- Medical Dental Prescription & Vision Coverage
- Health Savings Account (HSA) with Employer Contribution
- Flexible Spending Account (FSA)
- 401(k) Savings Plan Employer Match
- Employer Paid Basic Term Life and AD&D Coverage
- Employer Paid Long Term Disability Insurance
- Short Term Disability Available with Employer Contribution
- Supplemental Insurance Available (Accident Critical Illness Hospital Indemnity)
- Company Paid Training
- Employee Assistance Program
- Company Discounts (ex. Verizon Employee Discount)
- Red Wing Shoe Safety Footwear Program
Position Summary:
Sells industry related parts over the counter phone email or in person while providing superior customer service to all customers. This position will be a four 10hour afternoon/evening shift: 11:30 AM to 10:00 PM Monday through Thursday. 8:00 AM to 12:00 PM Occasional Saturday.
Essential Job Functions/Responsibilities:
- Assists internal and external customers in obtaining required parts in a friendly professional manner.
- Providing accurate and timely price quotes and other partsrelated information to customers.
- Makes outbound sales calls as required.
- Responsible for developing and growing accounts as assigned.
- Upsells customers with related parts.
- Issues credit for returned goods.
- Makes informed decisions regarding credit assuring to comply with credit guidelines provided by company.
- Pulls orders for customers and helps load parts into vehicles.
- Inventory responsibility to include cycle counts outofstock notifications to management outofstock materials locating and ordering when needed assigned outofstock replenishment backordered and willcall parts followup.
- Maintains accurate records of all repair orders invoices insurance estimates and special order parts.
- Coordinates and processes orders for shipment delivery or pickup.
- Participates in all training programs that are made available and keeps current on new products and product updates.
- Reviews openorder reports and closes/voids invoices within 60 days.
- Stays connected to other employees and customers through the use of email voicemail as well as other forms of communication.
- Inspects cores and processes monthly returns to vendors.
- Demonstrate competency in parts learning system through participation in the elearning product knowledge modules from PACCAR Cummins and other parts knowledge systems.
- Other duties to meet business needs.
Qualifications:
- 12 months plus truck parts experience
Key Attributes/Skills/Characteristics:
- Excellent customer service and interpersonal skills
- Basic computer skills
- Organized
- Effective at multitasking
Preferred Qualifications:
- High School diploma or GED
- Truck Dealership experience
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The employee may occasionally lift and/or move up to 100 pounds.
- Specific vision abilities required by this job include close vision and depth perception.
- The employee is regularly required to use arms hands and fingers to grasp type pull and reach.
- The employee is frequently required to stand walk sit talk hear and may occasionally kneel or crouch.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description is not designed to contain a comprehensive list of tasks responsibilities or duties. Rihm Family Companies reserves the right to amend this document to meet legal business and organizational requirements as necessary.
Rihm Family Companies is an Equal Opportunity Employer. At RFC we are committed to treating all employees and applicants equitably based upon merit and experience without regard to race/ethnicity religion gender identity/expression disability veteran status or any other legally protected classification.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
