drjobs Customer Support Specialist

Customer Support Specialist

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1 Vacancy
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Job Location drjobs

Miamisburg, OH - USA

Monthly Salary drjobs

$ 20 - 25

Vacancy

1 Vacancy

Job Description

Customer Support Specialist

SUMMARY:

Aeroseal is looking for a Customer Support Specialist that will assist us in our mission by acting as a

liaison by providing product/service information answering questions and resolving any emerging

problems that our customer accounts might face with accuracy and efficiency. This role should

maintain an upbeat and positive attitude and understand the value of good communication skills so

that they can advocate for the customer when necessary. The role shall be confident in

troubleshooting and investigating customer questions and complaints.

QUALIFICATIONS/REQUIREMENTS:

  • High School graduate some college preferred.
  • Detailoriented
  • Selfdirected
  • Demonstrated problemsolving skills
  • Knowledge of Microsoft Office is required (Word and Excel).
  • Ability to multitask.
  • Ability to lift up to 40lbs.
  • Understanding of SOPs and PWIs
  • Demonstrated Customer Service skills (both through phone and written communication)

RESPONSIBILITIES:

  • Customer Order & Returns Processing (web email phone)
  • Manage a large amount of incoming phone calls
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Identify and assess customers needs to achieve satisfaction
  • Handle customer complaints provide appropriate solutions and alternatives within the time limits follow up to ensure resolution
  • Helping to create the ultimate customer experience through knowledge of product understanding and care of dealer relationships and smooth order
  • Cultivating the company culture through interpersonal relationships with the other departments to continue to provide the best customer experience possible
  • Keep records of customer interactions process customer accounts and file documents
  • Other Duties and projects as assigned by manager

The estimated pay range for this role is $20.00 to $25.00 per hour. Actual pay is based on various factors

including but not limited to the successful candidates experience skills knowledge and job location.

Please note that the compensation details listed in role postings reflect the base salary and do not

include bonuses or benefits.

In addition Aeroseal offers a comprehensive benefits program including:

Robust insurance package including medical dental vision short and longterm disability and

life insurance through a national insurance provider. Mental Health resources available at no

cost to employee.

401K with employer match above similar benchmarked companies.

Paid parental leave.

Company stock options with a tangible stake in our success.

Onsite fitness center with weekly group training and yoga instruction

Growth Mindset Learning Reimbursement including tuition and book reimbursement.

Flexible PTO program.

Dogfriendly workplace.

Positions may also qualify for participation in bonus programs commensurate with role and

scope of responsibility.

ABOUT AEROSEAL:

Aeroseal is one of the fastestgrowing clean technology companies in the U.S. and currently has a

presence in 27 countries and all 50 states across the U.S. Our technology has sealed nearly 200000

projects and saved nearly $2 billion in wasted energy! We were recently certified as a Great Place to

Work and would love for you to join us on our mission! Joining the Aeroseal team means becoming

part of a dynamic forwardthinking community dedicated to innovation excellence and environmental

responsibility. As a rapidly growing company there are ample opportunities for professional

development and advancement.

Aeroseal is an innovative company at the forefront of revolutionizing energy efficiency and indoor air

quality in buildings worldwide. As a leader in the HVAC (heating ventilation and air conditioning)

industry Aeroseal is committed to pioneering solutions that address critical challenges in residential

commercial and industrial settings.

At Aeroseal we believe in harnessing cuttingedge technology to make a meaningful impact on global

sustainability efforts while enhancing the comfort and wellbeing of individuals everywhere. Our

patented Aeroseal duct sealing technology has transformed how buildings manage airflow reducing

energy consumption improving indoor air quality and ultimately lowering utility costs.

If youre passionate about making a difference driving innovation and shaping the future of sustainable

building technologies Aeroseal is the place for you. Join us in our mission to reduce the worlds carbon

emissions by 1 gigaton annually. Apply now and be a part of something truly transformative.

Aeroseal LLC. is an equal opportunity employer and is committed to providing equal employment

opportunities to all qualified individuals without regard to race color religion sex sexual orientation

gender identity national origin age disability veteran status or any other legally protected status. We

are dedicated to fostering an inclusive and diverse workforce and encourage applications from all

qualified candidates including those with diverse backgrounds and those with disabilities in accordance

with applicable law. Reasonable accommodations are available upon request for candidates taking part

in all aspects of the application and hiring process. For questions and/or requests for reasonable

accommodations please reach out to Karrie Penn Talent Acquisition Specialist at Aeroseal.


Required Experience:

Unclear Seniority

Employment Type

Full-Time

Company Industry

About Company

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