Client Liaison
Client Liaison
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Responsibilities/Tasks:
Develop and maintain strong relationships within corporate clients.
Serve as a primary point of contact for client enquiries and requests.
Understand client needs and collaborate with internal and external teams to deliver tailored and effective digital solutions.
Prepare proposals and cost estimates managing the balance between ensuring cost effectives for client and profitability for Interfront.
Identify opportunities for upselling and cross selling additional services.
Coordinate the technical team and any third parties on the requirements to deliver the project successfully and within budget.
Monitor project progress and ensure timely delivery of solutions.
Manage multiple project delivery using ticketing and project coordination tools.
Manage client status meetings (remotely or occasionally in person) for each client division and any third parties involved reporting on project progress and facilitating stakeholder contributions.
Prepare and present reports.
Receive system support queries from clients evaluate and replicate issues where necessary as well as manage the process of implementing production fixes.
Stay abreast of industry trends in software development and those affecting clients products and services.
Manage project communication including project plans meeting minutes system support queries and task management.
Perform impact analysis for project changes and manage the change variation accordingly.
Understand the Interfront software release process and manage releases to ensure delivery within agreed timeframes.
Closing date: 01st of May 2025
Position type: Permanent
Minimum Requirements
Degree diploma in marketing business administration computer science and/or matric with proven experience of at least 4 years coordinating client engagements and/or project implementation within the bespoke software development industry.
Proficient understanding of software development life cycle (SDLC).
Excellent communication and interpersonal skills.
Ability to manage multiple projects simultaneously.
Strong problemsolving and negotiation skills.
Proficient user of Microsoft Office applications.
Proficient in software design user interface and customer experience principles.
Proficient in project management (Certification beneficial).
Skills and Knowledge requirements
Communication: excellent verbal and written communication for effective client and internal team interactions.
Relationship management: ability to build and maintain strong relationships both within client divisions and internal teams.
Problem solving: strong analytical skills to address client requirements needs and issues to help find an effective solution.
Negotiation: proficiency in negotiating timelines proposals and cost estimates to the mutual benefit of both Interfront and the client.
Project coordination: ability to oversee multiple projects simultaneously ensuring timely delivery.
Detail orientated: pay close attention to small details ensuring accuracy and thoroughness to achieve high quality results.
Sales: ability to identify opportunities within client operations for new services as well as upselling or cross selling additional services.
Technical understanding: knowledge of software development processes and methodologies to be able to communicate with both technical and nontechnical stakeholders.
Time management: efficiently managing time and prioritizing tasks within the team to meet deadlines.
Team collaboration: ability to work collaboratively with internal team and clients to deliver high quality solutions to client.
Critical thinking: proficiency in critical thinking and the ability to ask probing questions to effectively find solutions.
Software development processes: understanding the software development life cycles methodologies (e.g. Agile Scrum) and best practices.
Industry trends: awareness of current trends and developments in the bespoke software development industry as well as monitoring trends affecting clients products and services.
Market analysis: ability to analyse market trends and competitor activities.
Business acumen: understanding of business operations financial principles and efficient administration.
Personal Profile
Selfmotivated with ability to work independently and interdependently towards achieving personal team company and client goals.
Prioritize client needs and strive to exceed expectations.
Analytical with strong problemsolving abilities.
Organized structured and detail orientated.
Exceptional business communication skills (both written and verbal).
Open approachable and empathetic whilst being assertive and professional.
Ability to thrive in a fastpaced and dynamic project environment.
Comfortable with constant change.
Resultsdriven and willing to be measured by achievements.
Not afraid to ask for advice and assistance.
Takes initiative and is always looking for ways to improve personally within client engagements and business processes.
Own transport for occasional travel within Johannesburg and Pretoria.
Home office setup for remote working including a reliable and uninterrupted internet connection with a minimum of 20MBps up and down speed.
Employment Type
Full-Time
