Member Service Representative - Baseline
Member Service Representative - Baseline
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Salary Not Disclosed
1 Vacancy
Job Description
Posting Closes: April 18 2025
Employment Status: Parttime permanent 20 hours guaranteed per week)
Servus is growing! We are currently looking for a fulltime temporary Member Service Representative at our Baseline branch in Sherwood Park AB.
Servus Credit Union is Albertas largest memberowned credit union known for building strong resilient communities by helping our members feel good about their money. One of Canadas Best Managed Companies for 20 consecutive years and ranked as one of the top banks in Canada on Forbes Worlds Best Banks list for two years in a row as well as being a 2024 Forbes Best Employer Company we are a team of smart gutsy and driven individuals.
Reporting to the Assistant Manager Member Service you play a vital role as the face of our Credit Union. As a first point of contact in the branch you will provide a personalized and friendly experience for each member responding to their inquiries identifying financial needs and providing recommendations for Servus products.
More specifically the scope of your responsibilities will include but are not limited to:
- Providing competent and courteous service to members exceeding their expectations and making them feel at home
- With accuracy processing member transactions such as deposits withdrawals loan and utility payments money orders credit card advances calculation of foreign and domestic exchange & cheque cashing
- Understanding member needs and identifying opportunities to promote Credit Union products and services referring them to appropriate team members and external partners as required
- Achieving or exceeding assigned sales and referral goals
- Resolving routine member concerns and complaints in accordance with our service standards and escalate issues where appropriate
- Learning and applying knowledge of policies procedures and loss prevention guidelines while performing member transactions to mitigate risk of loss to Servus Credit Union
- Contributing positively to branch morale and a cohesive work environment
Requirements
To qualify you must have customer service or sales experience cashhandling experience and a high school diploma.
Although not required the following experience education/certificates are valuable assets:
- Previous experience working with a financial institution
- Postsecondary education in Finance (or related studies)
Servus encourages candidates with a strong desire to learn and improve their financial intelligence! We provide extensive training coaching and educational/personal development assistance to give you all the right tools to succeed and continually improve in this role.
Most importantly we are looking for candidates with enthusiastic energy impeccable communication skills and who are effortless in building rapport with our members. If you are a positive organized and detailoriented person looking for a longterm career growth then we encourage you to apply!
Benefits
Why work for us
Working for Servus has outstanding benefits. In addition to standard benefits like health and wellness vacation and retirement savings programs we also provide other important benefits such as:
- Training & Development Opportunities
- Career Advancement Potential
- Flexible work options
- Competitive Compensation including performancebased incentive pay
- Meaningful work towards individual corporate goals
For information about these benefits and more click here.
At Servus our employees are also members. This means youll have all the benefits of being a member of the credit union including profit sharing voting for the board of directors and all of the services we provide with a few additional perks!
What happens next
Only those applicants selected for an interview will be contacted. Should you require any accommodation during the hiring process please advise us at that time.
Discover a sense of belonging amongst a team of unique authentic individuals working together to reimagine financial fitness. We value and celebrate the richness that diverse backgrounds and experiences bring to our community. With your skills passion and curiosity you will find a sense of belonging at Servus so even if you dont check every box we encourage you to apply!
Required Experience:
Unclear Seniority
Employment Type
Full Time
