Client Services Lead
Client Services Lead
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Job Description
We are Allwyn UK part of the Allwyn Entertainment Group a multinational lottery operator with a marketleading presence across Europe which includes: Czech Republic Austria Greece Cyprus & Italy.
While the main contribution of The National Lottery to society is through the funds to good causes at Allwyn we put our purpose and values at the heart of everything we do. Join us as we embark on a onceinalifetime largescale transformation journey by creating a National Lottery that delivers more money to good causes.
Well talk a bit more about us further down the page but for now lets talk about the role and who were looking for
A bit about the role
We are an innovative inhouse function poised for growth and expansion. As we embark on this exciting journey we are committed to delivering exceptional creative solutions that drive our brands forward. We are looking for someone who thrives on collaboration creativity and pushing boundaries to set new standards in the industry.
We are seeking a proactive and experienced Client Services Lead to join our team. As the Client Services Lead you will be responsible for managing client relationships ensuring client satisfaction and driving the successful delivery of creative projects. This is the first time the Creative Hub has had a client services layer and as such a key part of the role will be embedding the function within the CH team and establishing ways of working with our Marketing colleagues. The role is supported by a Client Services Manager.
You will work closely with our Creative and Marketing teams to ensure client needs are met and exceeded. Experience in managing the playout process for ads is a musthave and the ideal candidate will also be adept in overseeing endtoend campaign management delivering across BAU activity and a strong line manager.
What youll be doing
Campaign Management & Delivery:
Manage the development and delivery of multichannel campaigns ensuring each project meets brand standards deadlines and budget requirements.
Oversee the playout process for radio VOD and TV ads ensuring accurate scheduling asset trafficking and platform compliance.
Collaborate with creative production and media teams to streamline workflows and optimise content delivery.
AlwaysOn & Reactive Content Development:
Work with creative teams to drive the creation of alwayson content that keeps the brand relevant and engaging across multiple touchpoints
Manage the planning and rapid development of reactive content ensuring swift turnarounds without sacrificing quality or brand integrity.
Relationship Management:
Act as the main point of contact between internal brand stakeholders and the Creative Hub team ensuring clear and proactive communication and swift problem resolution.
Build strong relationships with crossfunctional teams from media planning to legal to align on campaign objectives and compliance requirements.
Collaborate with Agency partners to ensure alignment between brand campaign strategy and content strategy
Briefing & Strategy Support:
Receive interpret and translate briefs from internal stakeholders into actionable plans that inspire creative teams and deliver impactful work.
Partner with the strategist to inform campaign insights target audience profiles and key messaging that enhance brand objectives.
Reporting & Performance Analysis:
Monitor and analyse campaign performance providing insights and recommendations that drive future improvements.
Develop regular updates and reports to keep stakeholders informed on project status results and optimisations
What experience were looking for
Experience:
- Proven experience 5 years) in account management within an inhouse agency or creative agency environment ideally within a largescale highprofile brand
- Strong understanding of the ad playout process across TV digital social and radio channels
- Proven line management ability to help build and foster highperformance teams
Skills:
- Exceptional project management skills with the ability to manage multiple campaigns simultaneously and adapt to changing priorities
- Strong interpersonal and communication skills with the ability to influence and collaborate with crossfunctional teams
- Analytical skills with a solid understanding of campaign performance metrics and the ability to translate data insights into actionable recommendations
Key Measures of Success:
- Establish and integrate the new account management function into the business (within CH and with stakeholders)
- Defined ways of working with account management layer
- Increase in efficiency of CH output (i.e. volume of work)
- Successful migration of EUML playouts from creative agency to CH
- Begin building a marketleading client services team
About us:
Weve developed groundbreaking technologies built player protection frameworks and have a proven track record of making lotteries better.
- Innovation We pride ourselves on it! Were constantly looking for new ways to excite our customers bringing new products to enjoy which is all underpinned by our responsible play values and making them accessible to all.
- Giving back Did you know that playing the lottery generates around 30m a week for charities and good causes in the UK Our aim is to have doubled this number by the end of the first 10 year licence
- Sustainability Our aim to be net zero by 2030 which would make us the first lottery provider globally to achieve this
- Inclusion and accessibility We are making all parts of The National Lottery inclusive whether you play a game in a store or online.
We operate a hybrid working model and require employees to work from our offices 3 days per week. For this role we expect the Client Services Lead to spend time across our Watford HQ and London sites. These inoffice days will be spread across the standard working week (MondayFriday).
If you need any assistance or adjustments to this job description or in the application process please contact a member of the talent team at and well be happy to help.
We want to create one of the UKs most inclusive organisations where people can bring the best of themselves to do their best work every day for the benefit of good causes.
Allwyn is an Equal Opportunity Employer which prides itself in being diverse and inclusive. We do not tolerate discrimination harassment or victimisation in the workplace. All employment decisions at Allwyn are based on the business needs the job requirements and the individual qualifications. Allwyn encourages applications from individuals regardless of age disability (visible or hidden) sex gender reassignment sexual orientation pregnancy and maternity race religion or belief and marriage and civil partnerships.
We are a Disability Confident Leader which means weve taken proactive steps to ensure our workplace is accessible and inclusive for disabled colleagues and candidates. As part of this we offer an interview to disabled applicants who meet the essential requirements of the job.
Benefits
An inclusive reward offering with wellbeing at the centre
At Allwyn weve put together a range of inclusive benefits and policies to support our colleagues at every stage of their lives and careers.
Heres a list of some of the fantastic benefits we offer
- 26 days paid leave (plus bank holidays)
- Annual bonus scheme
- 2 x Life Days
- 4 x Salary of Life Insurance
- Pension: well match your contribution up to 8.5
- Single Private Health Cover
- 500 Wellness Allowance
- Income Protection
- Enhanced parental leave (maternity and paternity)
- Eye Care Dental and Cycle To Work schemes
Our benefits and policies reflect our commitment to wellbeing and inclusivity and are enhanced with features that benefit our colleagues (and their families). By offering a variety of benefits that support our colleagues we continue to create a place of work where people feel rewarded and can succeed.
Employment Type
Full Time
