IT Support Technician

Who is Spring Fertility

Were a passionate dedicated team of leading physicians and scientists who came from some of the best research hospitals and fertility centers around the world to become the fastest growing fertility group in the country. We offer the most patientcentric individualized flexible and compassionate care. Our mission is to partner with our patients to help them achieve their goals whatever those may be. We believe everyone deserves a family if they want one and our team is dedicated to guiding our patients on their unique journeys!

Why should you join our team

We are a missiondriven organization that is looking for high performers movers shakers and innovators! We are working hard to create a firstclass fertility practice but we know how to have fun too! We are growing quickly and care deeply about the development of our team both professionally and personally. We value optimism compassion and teamwork and above all are united by our shared commitment to put patients first.

Role Summary

The IT Support Tech is responsible for proactively and reactively handling the technology needs and requirements of Doctors Nurses Medical Assistants and Finance/Administrative departments. This position is located in our Oakland office. Travel to other Spring sites will be periodically required. This position mandates a high level of interaction and engagement with senior executives doctors and a growing staff base working in a fastpaced and dynamic organization. The role is responsible for all technology support; including but not limited to installation configuration and troubleshooting of a wide range of technologies including desktops laptops audio/video mobile devices Meraki networking cloud technologies and specific medicalrelated devices and applications. The role also required oncall support coverage and weekend remote coverage on a rotational basis.

Day to day duties:

• Provide IT support to a growing staff of 350 people consisting of Doctors Nurses Medical Assistants and Finance/Administrative departments.

• Identify and pursue new and innovative ways to improve processes delivery of support and technology solutions in general.

• High level of customer focus with due care and attention to priority issues.

• Assist with the onboarding process prepping and deploying systems as well as training and educating new hires during IT orientations.

• Manage our asset life cycle and IT procurement process maintaining hardware inventory accurate cycle counts and decommissioning processes.

• Help to evaluate hardware and software solutions and participate in IT projects.

• Resolve technical problems with LAN WAN VPN WiFi Print Servers and other backoffice systems.

• Oversee support and troubleshoot our A/V conferencing systems in multiple conference rooms/offices.

• Generate/Track/Close tickets for all IT related issues in a timely and consistent manner as defined by our SLA policies while maintaining a positive customer satisfaction rating.

• Work closely with 3rd party vendors providing various technology services.

• Work closely and actively as part of a broader team of IT professionals at various remote locations (domestic and international). In addition help provide coverage and support as needed.

Employment Type

This is a fulltime nonexempt position that requires early hours rotational weekends and holidays. You will need to be flexible to drive to different locations around the bay area such as Oakland San Francisco SOMA Sunnyvale and Redwood City.

Compensation

The salary range for this role is $3238/hr. Salary is based on several factors including job related knowledge and skill set depth of experience certifications and/or degrees.

Benefits

Investing in you today

• Competitive Medical Dental and Vision Plans
• Paid Time Off to enjoy you time!
• Commuter Benefits Discounted rates on home auto and pet insurance

Investing in your future

• 401k Match with up to 4 matching
• Fertility and Parental Leave Benefits Program
• Career development with a fastgrowing organization
• Paid Life and Disability Insurance

*Temporary and contract roles may not be eligible for all benefits listed above

Dont have it all We still welcome you to apply!

At Spring Fertility we believe that everyone who wants a family deserves to have one regardless of gender sexual orientation race ethnicity or religion. Just as we acknowledge and value the diversity of goals life experiences and unique paths to parenthood among our patients we also actively celebrate diversity within our organization. We are an equal opportunity employer and we are committed to a safe and inclusive work environment for all. We recognize that diversity among our team allows us to not only more effectively serve our patients but also to advance innovation and opportunity within our field. We encourage qualified applicants of every background ability and life experience to apply to our employment opportunities.

We are scientists. We are humanists. We are passionate about fertility.

The Human Resources Department will make reasonable efforts in the recruitment process to accommodate applicants with disabilities. If selected for an interview and you require accommodation please notify the recruiter who reached out to you. If you need assistance in navigating our website and the job application process please email us at

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