ICS Support Specialist
ICS Support Specialist
Posted on :
21-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
21-04-2025
Job Description
Our client is seeking a ICS Support Specialist provides firsttier technical support for our construction operations and corporate staff across multiple office locations. This position serves as the primary point of contact for enduser support maintains and services user hardware supports common user software and handles basic networkrelated issues in our Microsoftcentric environment. The ideal candidate will combine technical expertise with strong customer service skills to support our distributed workforce including both officebased and field construction personnel.
Minimum Qualifications
Associates degree in information technology Information Systems Management.
or similar fieldORsuccessful completion of an Information Technology career program from an accredited community college.
5 years of experience in an IT support role in a mediumsized business environment
Demonstrated experience with:
oWindows 10/11 desktop operating systems
oMicrosoft 365 suite (Outlook Teams etc.
oActive Directory user and group management
oMobile device support (iOS and Android)
oBasic networking concepts and troubleshooting
oHardware diagnosis and repair
Valid drivers license and ability to travel to multiple office locations as needed
The ability to obtain a U.S. federal government TS security clearance.
Ability to lift and move equipment up to 50 pounds
Availability to participate in an oncall rotation as needed
Responsibilities
Provide firstlevel technical support via phone email and ticketing system for hardware software and network connectivity issues
In coordination with the system administrator manage user accounts permissions and access through Active Directory and Microsoft 365
administration
Configure and deploy laptops tablets and mobile devices according to CLIENTS ICS standard configurations
Troubleshoot issues with common business applications including Microsoft Office Adobe Acrobat Bluebeam Revu and constructionspecific
software
Assist users with remote access connectivity and VPN configuration
Support mobile devices (primarily iOS and Android by exception) including basic troubleshooting device configuration app installs and
coordinating break/fix support.
Maintain printer and plotter operations including managing print queues and basic maintenance. Coordinate service of leased print devices
with support vendor.
Monitor and triage alerts from security and system management platforms
Document all support interactions in ICSs FreshWorksbased ticketing system
Provide basic support for our ERP system (Viewpoint Vista) and project management platform (CLIENTS Project Center) interface with external
software support team to help with troubleshooting
Assist with new employee onboarding and equipment setup
Escalate complex technical issues to appropriate ICS team members
Manage maintain support and replace all computing and telecommunications related to CLIENTSs hardware lifecycle and software used by
CLIENTS endusers. This includes desktop computers notebooks laptops cell phones VoIP phones A/V printing and other peripherals that are
used to enable operations corporate functions business development and financial management systems.
Help create and maintain enduser documentation and support guides
Contribute to help maintain budgets for required work.
Required Interpersonal Skills
Excellent verbal and written communication abilities with the ability to explain technical concepts to nontechnical users
Strong customer service orientation and professional demeanor
Ability to remain calm and effective under pressure
Demonstrated problemsolving skills and attention to detail
Selfmotivated with the ability to work independently and as part of a team
Flexibility to adapt to changing priorities and technology environments
Patience and empathy when dealing with users of varying technical proficiency
Required Technical Skills
Core Networking Concepts
IPv4 addressing and subnetting
DNS and DHCP concepts
Basic network security concepts
Basic routing and switching concepts
Cyber Security Awareness
Basic firewall concepts
Network and Endpoint security best practices
Endpoint security management
Password policies
Understanding of common network threats
Network Troubleshooting
Understanding and using basic network troubleshooting tools such as ping traceroute nslookup ipconfig/ifconfig
WiFi signal strength and interference testing
Ability to diagnose common network connectivity issues
Print Services
Network printer configuration
Print server concepts
Print queue management
Remote Access and VPN
Understanding of VPN concepts
Experience configuring VPN clients
Troubleshooting connection and authentication issues
Multifactor authentication (MFA) support
Network Storage and File Sharing
Understanding of network shares and permissions
Mapped drive configuration
Network storage troubleshooting
Wireless Networking
WiFi standards and protocols 802.11
Basic wireless security concepts (WPA2/WPA3
Wireless network troubleshooting
Mobile device network configuration
Understanding of common wireless interference issues
Internet and Web Applications
Understanding the basic concepts of HTTP and how web applications work
Internet security and safe browsing practices
Desired Certifications
Additional consideration for possessing any one or more of the following certifications:
CompTIA A
CompTIA Network
CompTIA IT Fundamentals
Microsoft Technology Associate IT Infrastructure
Microsoft 365 Certified Fundamentals
Google IT Support Certificate
Additional Notes
This position may require occasional evening or weekend work for system updates or emergency support and participation in an oncall rotation schedule may be required.
This position requires occasional travel within the DCVAMD metro region to regional and field offices and other regional offices including but not limited to Richmond VA and York PA.
The CLIENT provides voluntary and companypaid health and welfare benefits paid vacation sick and holiday time off and a 401k match. We also fully support training and professional growth.
Minimum Qualifications
Associates degree in information technology Information Systems Management.
or similar fieldORsuccessful completion of an Information Technology career program from an accredited community college.
5 years of experience in an IT support role in a mediumsized business environment
Demonstrated experience with:
oWindows 10/11 desktop operating systems
oMicrosoft 365 suite (Outlook Teams etc.
oActive Directory user and group management
oMobile device support (iOS and Android)
oBasic networking concepts and troubleshooting
oHardware diagnosis and repair
Valid drivers license and ability to travel to multiple office locations as needed
The ability to obtain a U.S. federal government TS security clearance.
Ability to lift and move equipment up to 50 pounds
Availability to participate in an oncall rotation as needed
Responsibilities
Provide firstlevel technical support via phone email and ticketing system for hardware software and network connectivity issues
In coordination with the system administrator manage user accounts permissions and access through Active Directory and Microsoft 365
administration
Configure and deploy laptops tablets and mobile devices according to CLIENTS ICS standard configurations
Troubleshoot issues with common business applications including Microsoft Office Adobe Acrobat Bluebeam Revu and constructionspecific
software
Assist users with remote access connectivity and VPN configuration
Support mobile devices (primarily iOS and Android by exception) including basic troubleshooting device configuration app installs and
coordinating break/fix support.
Maintain printer and plotter operations including managing print queues and basic maintenance. Coordinate service of leased print devices
with support vendor.
Monitor and triage alerts from security and system management platforms
Document all support interactions in ICSs FreshWorksbased ticketing system
Provide basic support for our ERP system (Viewpoint Vista) and project management platform (CLIENTS Project Center) interface with external
software support team to help with troubleshooting
Assist with new employee onboarding and equipment setup
Escalate complex technical issues to appropriate ICS team members
Manage maintain support and replace all computing and telecommunications related to CLIENTSs hardware lifecycle and software used by
CLIENTS endusers. This includes desktop computers notebooks laptops cell phones VoIP phones A/V printing and other peripherals that are
used to enable operations corporate functions business development and financial management systems.
Help create and maintain enduser documentation and support guides
Contribute to help maintain budgets for required work.
Required Interpersonal Skills
Excellent verbal and written communication abilities with the ability to explain technical concepts to nontechnical users
Strong customer service orientation and professional demeanor
Ability to remain calm and effective under pressure
Demonstrated problemsolving skills and attention to detail
Selfmotivated with the ability to work independently and as part of a team
Flexibility to adapt to changing priorities and technology environments
Patience and empathy when dealing with users of varying technical proficiency
Required Technical Skills
Core Networking Concepts
IPv4 addressing and subnetting
DNS and DHCP concepts
Basic network security concepts
Basic routing and switching concepts
Cyber Security Awareness
Basic firewall concepts
Network and Endpoint security best practices
Endpoint security management
Password policies
Understanding of common network threats
Network Troubleshooting
Understanding and using basic network troubleshooting tools such as ping traceroute nslookup ipconfig/ifconfig
WiFi signal strength and interference testing
Ability to diagnose common network connectivity issues
Print Services
Network printer configuration
Print server concepts
Print queue management
Remote Access and VPN
Understanding of VPN concepts
Experience configuring VPN clients
Troubleshooting connection and authentication issues
Multifactor authentication (MFA) support
Network Storage and File Sharing
Understanding of network shares and permissions
Mapped drive configuration
Network storage troubleshooting
Wireless Networking
WiFi standards and protocols 802.11
Basic wireless security concepts (WPA2/WPA3
Wireless network troubleshooting
Mobile device network configuration
Understanding of common wireless interference issues
Internet and Web Applications
Understanding the basic concepts of HTTP and how web applications work
Internet security and safe browsing practices
Desired Certifications
Additional consideration for possessing any one or more of the following certifications:
CompTIA A
CompTIA Network
CompTIA IT Fundamentals
Microsoft Technology Associate IT Infrastructure
Microsoft 365 Certified Fundamentals
Google IT Support Certificate
Additional Notes
This position may require occasional evening or weekend work for system updates or emergency support and participation in an oncall rotation schedule may be required.
This position requires occasional travel within the DCVAMD metro region to regional and field offices and other regional offices including but not limited to Richmond VA and York PA.
The CLIENT provides voluntary and companypaid health and welfare benefits paid vacation sick and holiday time off and a 401k match. We also fully support training and professional growth.
Hamdan Resources LLC is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer (EEO/AA) making decisions without regard to race color religion creed sex sexual orientation gender identity marital status national origin age veteran status disability or any other protected class. U.S. Citizenship and/or authorization to work within the required for most positions.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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